Lifestyle Concierge - Toronto, Canada - Clifton Blake Asset Management

Clifton Blake Asset Management

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Clifton Blake:
Lifestyle Concierge Expectations

Resident Relations and Customer Experience:

Providing prompt and courteous service to prospective and current residents, focusing on their

individual needs and wants;

Greeting visitors, suppliers and residents;
Responding to resident requests for special arrangements or services (e.g., transportation,

larger deliveries) by making arrangements or identifying appropriate providers;

Responding to special requests from residents with unique needs and follow up to ensure

satisfaction;

Establishing positive working relationships with business owners and suppliers in the area in

order to provide residents with high quality and reliable recommendations;

Maintaining an expert knowledge of the surrounding community, its amenities and services and

gathering, summarizing, and providing information to residents about the property and the

surrounding area, including special events and activities;

Answering, recording, and processing all resident calls, messages, requests, questions or

concerns;

Updating and reviewing shift logs/daily memo books and document pertinent information in

logbooks;

Maintaining amenity booking logs and ensuring appropriate contract or form is completed;
Assisting residents with maintenance service requests and ensuring they are communicated to

the Resident App;

Assisting Leasing staff with organizing resident events.
Provide residents with suite access in the event of lock outs/lost keys in accordance with suite

access policies.

Maintain property notice boards to ensure only updated notices are posted and stale notices

are removed.

Participate in community and charitable events that involve the property, its residents or

employees;

Property Operations:

Scheduling and maintaining log for service elevator and loading dock and conducting inspections

before and after resident use;

Providing building access to contractors and visitors by maintaining contractor logs and

managing access devices;

Issuing visitor parking passes in line with visitor parking policies;
Activating and maintaining log of security access cards and fobs, underground transmitters and

other access devices;

Maintaining Enterphone system and update security system software
Act as a liaison between Operations, Leasing Staff and Property Manager reporting any issues to

Management and new directives/policies to contracted staff.