Client Relationship Manager, Commercial Banking - Halifax, Canada - Scotiabank

Scotiabank

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 196818

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Canadian Business Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Client Relationship Manager "CRM" is a product generalist who possesses a good understanding of financial products and services and focuses on the cross sell and retention of existing commercial customers.

He/She is responsible for identifying prospects in target markets, developing proposed sales pipelines, conducting prospect sales calls and qualifying opportunities based on customer information and a high level of due diligence.

He/She manages a customer portfolio of lower to moderate complexity, with business development activities that targets clients with credit authorizations up to $5MM and annual sales between $5MM to $15MM.

The role is specific to the Growth segment of Canadian Business Banking.

Accountabilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Promotes the development and profitable growth of the Canadian Business Banking portfolio in the assigned market area by:
Developing and implementing a marketing strategy to maximize business development opportunities for sustainable growth;
Developing sales plans for prospects and existing customers;
Identifying prospects/referrals from other internal/external networks;
Analyzing prospect lists and prioritizing business development opportunities based on market data and customer analytics;
Partner with internal resources for noncredit related products
Referring customers and prospects to the appropriate Canadian Business Banking segment and partners as appropriate.
Pursues a business development program within the assigned market area according to agreedupon growth objectives by:
Direct selling of credit and non-credit commercial products to prospects and customers;
Maintaining an appropriate ongoing sales pipeline and calling program;
Identifying and facilitating the involvement of key Bank resources and stakeholders to further business interests
Maintaining effective followup with prospects/referrals on any unsuccessful opportunities
Updating client or contact information accurately and in a timely fashion.
Builds and maintains a market profile in the assigned market area with both internal and external contacts by;
Planning and completing relationship activities that generate sales opportunities and/or provide value to clients;
Building and maintaining an awareness of local market and general economic conditions
Meeting with business leaders and other centres of influence
Participating in local professional and community events and associations to develop and expand network of contacts.
Liaising and utilizing Bank product specialists to stay abreast of new enhancements, products and services, and to fulfil identified client needs.
Ensures all aspects of assigned relationships receive ongoing attention, as required to maintain, improve, grow and retain the relationship by:
Promoting and encouraging a strong relationship with the Client Service Associate (CSAs);
Actively seeking customer feedback on Bank products and services and the delivery of customer service;
Liaising with the Shared Services Business Support Centre (BSC) for fulfilment (including documentation, liaising with third parties, security registration), compliance monitoring, reporting actions and all service activities as required;
Partnering with internal product specialists on the selling of noncredit products and ensuring customer needs are met
Action suggestions to continually improve customer satisfaction and processes improvements which may be received directly from clients or through client satisfaction vehicles such as the Pulse.
Manage an assigned credit portfolio for authorizations up to $5MM at an acceptable level of risk by:
Completing credit reviews in a timely and sufficiently detailed fashion
Authorizing, renewing or declining customer requests within standard Bank policies and authorized limits, forwarding others as per established processes.
Preparing and/or ensuring all documentation is properly prepared
Ensuring accounts adhere to the conditions of authorization
Identifying and resolving deviations from the conditions of authorization
Ensuring early identification of problem loans and ensuring the accuracy of risk ratings through identification of changes in account quality via review of industry/economic trends;
Making recommendations relative to structure, monitoring and risk rating to Global Risk Management as issues are identified