Manager, Transit Scheduling - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager, Transit Scheduling & Shift Design

Job Number:

46607

At the City of Edmonton, City Operations, the long-term success of our business is developed by the actions of exceptional leaders who are personally accountable, that build respectful workplaces and capacity within their team, and those that create results for Edmontonionans.

As a leader, you will interpret, operationalize and sustain the vision and values. As a leader, you must inspire others to do their very best.

Working as an agent for Council, ELT, and the Branch Manager, and reporting to the Director of Planning & Scheduling, the Manager of Transit Scheduling & Shift Design is accountable for producing accurate and efficient vehicle schedules and operator shifts for five major signup periods annually and developing analytical tools to support transit system improvements.

You have a key role in delivering safe, reliable, convenient, equitable, and fast transit service.

Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

The Manager of Transit Scheduling & Shift Design supervises the activities of a team of Schedulers/Shift Designers, Scheduling Assistants and Data Analysts.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Provide leadership, direction and support to the Scheduling & Analytics team
Lead the team to design and produce operating schedules using HASTUS software for all transit routes provided by Edmonton Transit based on service plans for five major signups per year
Lead the team to analyze transit performance data (i.e. ontime performance, passenger loads, boardings), to inform planning and scheduling changes, and support enterprise performance management
Identify and prioritize improvements to the transit system using evidencebased research (grounded intransit data analytics), with a focus on improving the reliability of the network and maintaining quality service for customers
Ensure efficient and accurate shift design, running board preparation, route map development and operator shift signup support
Develop schedules and shifts that ensure costeffectiveness for Transit operations
Collaborate with the Manager of Planning to manage the most efficient and effective deployment of Edmonton Transit Service resources, including fleet utilization and operator time
Develop the capacity and manage the performance of the Scheduling & Analytics team through competencybased recruitment, professional development activities, performance evaluation, mentoring and coaching
Lead and create a positive work environment providing recognition and support while promoting health, safety and wellness in the workplace
Contribute to the Planning & Scheduling leadership team by supporting business planning, work process improvements and effective communication
Share information and gather feedback through internal committees and relationships and work collaboratively to develop solutions
Stay abreast of industry best practice and technology capability

Qualifications:

Completion of a Diploma or University Degree in Business Administration, Commerce, Computer Programming or a related discipline
Minimum of 5 years of public transitrelated experience including:
Experience working as a supervisor in a unionized environment
Experience directly managing a team
Experience working with collective agreements
Experience in transit scheduling/shift design with a thorough understanding of bus operations, scheduling software, customer experience and collective agreements
Knowledge of effective transit practices operating in a large municipality within a unionized environment
Skilled at using databases, spreadsheets and other software to maintain data, perform analysis and report various scenarios for decision making
Ability to build and develop strategic and collaborative partnerships with a variety of partners and stakeholders including senior management, the staff at all levels, union representatives, academic institutions and other external stakeholders
Ability to think strategically to address large, complex issues and to manage emergent projects while steering dynamically
A strategically agile leader able to anticipate business opportunities and influence enterprisewide policy, planning and initiatives
Proven analytical skills, and the ability to synthesize information to provide evidence in support of sound decision making
Effective communication and interpersonal skills and able to deal effectively with situations of conflict and criticism
Excellent negotiation and problemsolving skills
Proven skills in leading and motivating teams with a track record of building healthy and positive workplace environments that enable staff to reach their potential while strengthening organizational capacity
Superior lead