Dispatcher - Winnipeg, Canada - Champion Towing Ltd.

Description

Champion Towing provides a professional and fast paced environment where our primary goal is to assist customers with all their towing needs; big or small.

The objectives of the customer service representative will be to maintain the organization structure of the company through assorting files and maintaining company logs on our computer programs.

In addition, the customer service representative will be given the task to answer phone calls and assist customers at our main location at Champion Towing.

Champion Towing will provide you the opportunity to work with some of the largest companies in the automotive and distribution industry.

As a Dispatcher you will be a key player in Champion Towing and maintaining relationships between our customers, vendors and various departments within the industry by providing an extraordinary service also engaging with clients and showing them, we value their business and care about them.

• Collect all required information prior to generating an invoice
• Ensure all calls are handled with exceptional customer service
• Coordinate with drivers and send appropriate equipment for each call
• Ensure all information is taken during a call and entered in correctly into the Dispatch Anywhere software
• All cash call customers payment must be received before dropping off/releasing customer's equipment
• Collect money from drivers for all cash calls
• Generate invoices for spill jobs, rollovers, accidents, jackknifes or any other invoices as required and send out to customers as soon as the job is completed
• Make sure to balance invoices and money at end of shift
• Purchase several types of permits as required by company
• Coordinate with Fleet Manager for call bookings for heavy duty towing, trailer/landoll calls and equipment calls
• Understand what each piece of equipment can do
• General knowledge of the areas of service covered by Champion Towing
• Make sure drivers are available for on call shifts and coordinate appropriately
• Ensure that every account call has a Purchase Order number before it goes to accounting
• Ensure overnight and weekend calls are being done appropriately
• Make sure drivers are checking in and out before and after shifts
• Coordinate with shop when trucks and equipment are under maintenance or repair
• Make sure all invoices are handed in at the end of every shift by every driver
• Make sure all logbooks are handed in by every driver, every Friday
• Maintain electronic and manual filing system and keep track of Invoice books
• Maintain yard list for any equipment and vehicles entering and exiting 2058 Logan Ave., 1425 Brookside Blvd., and 2185 Logan Ave.
• Update all calls as progression is made (assign, on route, loaded, finished)
• Make sure to update coworkers at the end of each shift so the next dispatcher has a good understanding of what is going on (who is on call, current calls going on, calls that have been booked)
• All calls must have a detailed input into each category (PO Number, phone number, location, contact info, etc.)
• Generate sales lead

• Enter any missing invoices/bills from the system
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal and customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure that the issue was resolved
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage with customers
• Cover duties in the absence of coworker
• Other accounting and administrative duties as assigned by supervisor or manager

• Minimum grade 12 Education
• Excellent understanding of Word, Excel and Outlook
• Proficient in data entry and management

• Excellent time management, organizational skill and adaptable to learning new programs
• Demonstrate the ability to work professionally, respectfully with a positive attitude in a fastpaced working environment
• Customer serviceoriented and good negotiation skills
• Excellent verbal and written communication skills
• Ability to maintain confidentiality of all written and oral communication
• Ability to work in both a team environment and individually
• Highly organized with the ability to prioritize multiple tasks and meet deadlines
• Strong a