Catering Sales Manager - Edmonton, Canada - Coast Hotels

Coast Hotels

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your company, your values, your career

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Catering Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan.

This position may also oversee the work of others.

Responsibilities:

Facilitates and fosters strong working relationships with prospective clients ensuring all event details such as menus, room setup, audiovisual and other needs will exceed client expectations
Develops new and existing social/local catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceeded
Analyzes local market trends and competitor activity to recommend strategies that will improve market share
Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
Participates in site inspections, client appointments, client events as needed to broaden market share
Follows up on internal/external inquiries related to the catering sales function
Works with the hotel's leadership team to establish and communicate clear objectives, targets, and operational quality standards for the team
Is visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concerns
Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
Resolves issues and identifies when to escalate them
Maintains health and safety standards and complies with all regulations
Other duties as required

Skills/Knowledge/Experience:

Secondary school diploma
4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing role
Excellent interpersonal skills to develop and maintain relationships with new and longstanding clients
Advanced level in the use of MS Office
Professional appearance and attitude
Excellent customer service, phone manner, communication, presentation and conflict resolution skills
Proven ability to sell, develop solid working relationships and meet set sales/performance targets
Ability to multitask and meet multiple deadlines
Experience dealing with fastpaced customer serviceoriented environments
Demonstrated knowledge of the local area and target customer market segments
Exemplifies Coast's core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more

Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST