Bilingual Customer Support Rep Permanent Role - Toronto, Canada - Emergitel

Emergitel
Emergitel
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to: performing gift card transactions, transaction reports, Point of Sale connectivity, passwords and terminal behavior (registration and exchanges), etc.


  • Participate in 24/7 rotation schedules (extra compensation, schedules planned in advance)
  • Use system tables to control the setup of the client and the hardware, software and overall system flow
  • Troubleshooting, documenting, refining internal processes
  • Support training of clients
  • Participate in quarterly system releases as part of virtual promotion teams
  • Daily system regression testing of our core system
  • Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)

Required Skills:

  • Bilingual proficinecy in English & French
  • Call center experience and proven technical support experience is an asset
  • Able to work an oncall rotation schedule (evenings and weekends)
  • Multitasker who can work to deadlines, manage detail and balance the three areas above
  • Excellent telephone communication skills and writing skills
  • Experienced in word processing and other MS Office products (Word, Excel, Outlook)
  • Experienced at troubleshooting; analytical and problem solving skills
  • Demonstrated technical aptitude (general understanding and comfort level with technology)
  • Basic knowledge of networking (an asset)
  • Documentation and reporting skills

Job Types:
Full-time, Permanent


Salary:
$42,000.00-$50,000.00 per year


Schedule:

  • 8 hour shift

Work Location:
Hybrid remote in Toronto, ON
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