New Business Administrator - Barrie, Canada - GroupHEALTH Benefit Solutions

GroupHEALTH Benefit Solutions
GroupHEALTH Benefit Solutions
Verified Company
Barrie, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

WHO ARE WE?


The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.


GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world's leading providers of reinsurance, primary insurance, and insurance-related risk solutions.


YOUR ROLE


The New Business Administrator team is responsible for the implementation of new groups from start to finish while creating a WOW Experience for our partners and clients.

This role will be

hybrid and require working from the office 2 days a week and 3 days a week at home, from our Barrie, ON office.
_Please note that this is a 20-month contract opportunity._


YOUR IMPACT

  • Review new sold groups from quote for all required info for implementation.
  • Manage and code multiple systems with relevant data in order to ensure high level of customer satisfaction in the implementation of new clients.
  • Understands the various systems and platforms and the interdependencies of systems used to deliver service to clients.
  • Works with Insurers and Claims Payor to ensure a smooth "Go Live" for new clients.
  • Resolve customer questions or concerns in a timely fashion as related to the implementation process.
  • Implement and work collaboratively with teammates and clients to support implementation new groups.
  • Perform peer review checks on new client groups to ensure accuracy.
  • Creating administration guides and employee packages for new and existing clients.
  • Performs other duties as assigned.

WHAT TO EXPECT

  • Within the first 30 days you will_
  • Engage in 1on1 training sessions with each member of the team as outlined in your training guide.
  • Understand how departments interact on a day to day basis as it pertains to your role.
  • Review of training material and resources as it pertains to systems and processes.
  • Demonstrate initiative and willingness to learn new skills and improve existing skills.
  • Within the first 60 days you will_
  • Can easily determine which department at GHG is responsible for specific lines of business/functions.
  • Good understanding of each GroupHEALTH benefit and product offering.
  • Master the preparation of employee packages and admin guides.
  • Within the first 90 days you will_
  • Responsibility and ownership of assigned new groups.
  • Consistent achievement of reaching a target SLA of 90% and developing promoters of GroupHEALTH.
  • Identify a raving fan of your WOW service within first 90 days.
  • Good understanding of our WEBS online benefit system.
  • Good understanding of CRM.
  • Solid understanding of benefit plans and how they work, including booklet wording.
  • Start of the four CEBS E-Learning courses, complete within the first year of employment.

THIS IS YOU

  • High School Diploma required and some postsecondary education.
  • 1+ years of customer Service experience in an office or professional services environment required.

THIS IS NICE

  • Group Benefits experience such as insurance carrier, TPA, consulting house, or advisor support an asset
  • GBA or CEBS courses/designation an asset

WHAT YOU'LL GET

  • Comfortable compensation.
  • Comprehensive and competitive benefits package.
  • Starting at 3 weeks' vacation, plus flex days to help you achieve that worklife balance.
  • Wellness programs to support you in and out of the office.
  • Learn and grow with us through our employee education program.

WHY YOU WILL LOVE WORKING FOR GroupHEALTH

  • Professional Development_


We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team.

From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us

  • Health & Wellness Benefits_


We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.


  • Events and Socials_
When you join our team, you'll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more
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