Registration Manager - Toronto, Canada - Direct Travel

Direct Travel

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Registration Manager - Customer Experience & Design

Bilingual French/English

Embark on the next step in your career journey with Direct Travel

The Registration Manager (RM) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in managing multiple elements of registration, execution, and postprogram responsibilities while partnering with the internal team. Additionally, the RM collaborates with the client, supplier partners, and internal team members related to each program.

This may be a fully remote (based on distance to the office) or a hybrid (currently two days in the office required) position.

Office Location is Toronto, Ontario, Canada
Expedition Expectations

Client:

Understands client/attendee interests, issues, expectations, and priorities
Adheres to Creative Group policies regarding appropriate and professional client/attendee interaction
Participates and consults during client discovery meetings and collaborates with Program Manager and Event Technology Project Manager to translate specific client needs into registration requirements
Actively participates in ongoing client planning calls by contributing to registration discussions

Registration Operations:

Manages registration database to maintain data integrity
Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity
Collaborates closely with Program Manager and other internal team members to ensure data is continually aligned with program needs
Works in partnership with internal departments to manage program deliverables pertaining to Event Technology Project Manager website build and Travel Services airline ticketing
Partners with Project/Program Manager to provide personalized print materials based on registration data
Manages onsite attendee experience if onsite for program execution
Interacts directly with attendees on program related inquires contributing to the overall positive attendee experience
Acts as main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.
Creates timelines for tasks specific to registration in collaboration with Program Manager
Ensures quality, synchronicity, and ontime delivery of all program deliverables

Financial Management:

Able to interpret and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)
Works in tandem with the Program Manager on budget and scoping management as it pertains to registration
Reconciles final hotel room invoice and any other suppliers worked with directly
Understands labor hours as it relates to program profitability

Leadership:

Be a soughtafter partner by building trust with clients, attendees, internal team, and external partners
Leads internal registration teams
Leads, guides, and consults internal partners on discussions related to registration
Strives to develop process efficiencies
Builds strong working relationships with internal and external team members
Seeks opportunities for growth and development
May onboard new hires to ensure that standard SOPs are followed
Seek feedback, absorb, and act in the spirit of continuous personal development
Gathers, shares, and applies learnings for continuous process improvement
Can adapt and work successfully with any client, partner, and program

Working Conditions:

Ability and willingness to work extended workdays and possible weekends
Accessibility during core business hours
Frequent use of a computer and other office equipment
Ability to lift 20 lbs.
Frequent sitting, standing, and walking
Ability to travel as needed

Performs other duties as assigned.

Passport to Success

Bachelor's degree in Hospitality, Business, or a related field, or a combination of education and experience is required
Minimum of 2 years of experience in data management/customer service is required, or relatable experience
Proficiency in Microsoft Word, Excel, and PowerPoint
Knowledgeable in Microsoft Teams, SharePoint, One Drive, Zoom and other collaboration tools
Proficient in database management tools
Bilingual in English and French is an asset.

Going the Extra Mile

Models behavior that reflects our organization's Vision and Core Beliefs
Must possess excellent interpersonal skills to be able to work crossfunctionally, develop strong and positive internal and external relationships with the client, deliver superior customer service derived from a spirit to help and serve others, and to help onboard others
Models a positive, solutionbased approach and be flexible and open to change to be adaptable to clients, partners, and teams
Must possess selfawareness to understand own strengths and areas of opportunities, and how thei