Sales Associate- Millwork - Montréal, Canada - The Home Depot Canada
Description
Position Purpose:
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project.
Associates in this position know how to find, inquire, respect, solve and thank every customer in their department and know how to provide basic service in adjacent departments.
Sales Associates are focused on customer service and finding and solving customer needs.Position Responsibilities:
We're looking for the type of associates who can tap into their inner orange by:
- Actively seek out and offers a friendly greeting to customers in his/her designated department and throughout the store.
- Asking open ended questions about customers' projects in order to determine their needs and level of expertise.
- Thanking customers for shopping at The Home Depot
- Answering questions about merchandise according to the customers' level of expertise
- Escorting customers to appropriate merchandise, regardless of department
- Describing features and benefits of merchandise
- Explaining the steps needed to complete projects and the products needed
- Acquiring beginner product knowledge in adjacent departments
Knowledge Required:
The kind of orange we're looking for will possess: - Must fulfill Minimum time in position and performance management code requirements of V2 (or P3 in previous system) - Ability to work a flexible schedule including evenings and weekends - Excellent communication skills and customer service skills - Excellent decision making ability and problem solving skills
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