IT Help Desk Technician - Concord, Canada - ISI Group of Companies

ISI Group of Companies

Verified Company

Concord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

About the Position:
Help Desk Technician

What you will do:

Install and provide support for PCs, printers, and other peripherals (headphones etc.)
Ensure that all tickets requiring follow up work and/or calls receive appropriate attention.
Escalate issues to the appropriate channel quickly to avoid losses in efficiency.
Retrieve, via shipping service, the Hardware from terminated employees.
Ship out Hardware that has been set up for a new hire, to new Employees, with in Canada.
Point of contact for Hardware recovery for the call center
Onboarding new hires and shipping their Hardware
Creating new accounts for new hires
This is a 95 in the office, Monday-Friday position.

What we are looking for:

Minimum 2 years of technical support experience
An analytical thinker, ability to synthesize complex or diverse information, collect and research data, use intuition and experience to complement data, design workflows and procedures.
Ability to communicate effectively with all levels of staff: verbal, written, and listening.
Proven ability to work within stringent timeframes.
Good organizational skills and detailoriented
Must be punctual, reliable, and selfreliant.
Able to lift heavy equipment (PCs, monitors, printers)
Be familiar with: Office, Team viewer, Internet Browsers such as Chrome, windows ten, AWS, printers, networking.

What we offer:

Competitive compensation package
Paid vacation and personal time
Health and Dental benefits, including Employee Assistance Program
Ongoing professional development & training
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible._