Pc Support Analyst - Toronto, Canada - Humber River Hospital

Humber River Hospital

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Profile:

Build your career - at the hospital that's built for the future

Since opening our doors in 2015 as North America's first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders.

Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.

At Humber River Hospital, we use a custom combination of technology and clinical expertise to rebuild elements of care.

We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors.

Humber River Hospital is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital.

Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Hospital, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

We currently have an exciting opportunity for a

P.C. Support Analyst people to join our

Information Systems & Telecommunications team.

Location:

***Humber River Hospital - all sites

Hours of work:
Days (Subject to Change)

Employee Group:

- _Non

Union

Responsibilities:

Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
Recording, categorizing and logging requests for service using a central ticket management solution;
Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
Provisioning, changing and deprovisioning user accounts in accordance with corporate policies and procedures
Ability to provide training to staff and users.
Develops procedures and provides documentation for staff and users manuals.
Upgrading existing PC Hardware and software.
Participates in the rotating Oncall support program.
Provide technical support to hospital staff during business and after hours by participating in oncall rotation.
Other duties as assigned.

Requirements:

Successful completion of University and/or Community College diploma in a healthrelated or computer technology program.
Minimum 3 years' experience in a Technical Service Desk role is required.
Minimum 3 years' experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
Experience in troubleshooting Local and Wide area networks and is an asset.
ITIL Foundation experiences and/or certification is an asset.
A highly developed customerservice orientation.
Excellent attendance and discipline free record required.

Why Humber? Why Now?

Humber River Hospital is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering high-quality, safe care.

We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals.

People who care and live our values of _Compassion_, _Professionalism_ and _Respect_. People who are committed to making a positive difference.

We are a
Studer Group hospital, focused on building our evidence-based leadership practice and hardwiring a culture that WOWs.

Why? Because at Humber River Hospital, we know it's our people and our ability to innovate that allows us to consistently deliver a great patient experience and the best quality outcomes.

After all, we are the hospital that believes
exceptional care...healthier community.- Note: This is a non-union position_

Humber River Hospital is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of