Bilingual 1st Party Collection Agent - Montréal, Canada - Information Services Corporation

Information Services Corporation
Information Services Corporation
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Company Name:
Credit Risk Management Canada Ltd.


Location:
Montreal, Quebec


Status:
Permanent, Full-time


Job Close Date:
May 5, 2024


We are UPLevel, a supporting business provider that delivers services of customer care, member care, financial care, collateral management, and growth care which provides outbound support, due diligence, and document processing services.

We enjoy a daily goal of surprising clients with best in class performance and better service than they imagined for themselves and their customers - one conversation at a time.


We are looking for a Bilingual 1st Party Collection Agent (internally referred to as Debt Recovery Account Manager), to help grow our business and contribute to our future.


As a Debt Recovery Account Manager, you will be focusing on reconciling accounts under 60 days delinquent as 1st party collections.


Reporting to Manager, Debt Recovery, other highlights include:

  • Send and receive various documents to update accounts.
  • Find solutions and arrange payment(s).
  • Meet call and collection targets on a weekly basis.
  • Complete skip tracing tasks as needed.
  • Communicate with clients on updates with accounts.

Please note:

The operational hours for this position is Monday - Thursday 8:30 AM - 8:00 PM EST and Friday 8:30 AM - 6:30 PM EST.

The shifts would consist of two (2) afternoon shifts and three (3) day shift within the operational hours.


What you'll need:

  • Bilingual in French and English.
  • High level of communications skills.
  • Ability to multitask.
  • 12 years of experience considered an asset but not required.

What we offer:

  • We believe in progress with purpose.
  • Best in class performance and service levels
  • Exceptional customer care
  • Multilanguage client support
  • We support your growth.
  • Career development opportunities
  • Access to thousands of learning opportunities to support your personal and professional interests.
  • We care about people.
  • Award winning Corporate Culture
  • Competitive benefits package
  • Hybrid work schedule
  • Recognition programs

A little more about us:
UPLevel is a subsidiary within ISC (


TSX:
ISV). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, to industry and to our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.
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