Duty Manager - Mississauga, Canada - Indigo Park Canada Inc

Indigo Park Canada Inc
Indigo Park Canada Inc
Verified Company
Mississauga, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

The Duty Manager is responsible for the oversight of the assigned shift along with the orchestration of the daily operations, She/He must ensure we consistently meet customer and client expectations by providing excellent service and making an exceptional impression on every guest through engagement in a positive and friendly manner.


What Would You Be Doing?

  • Lead, direct, and develop team of employees to accomplish goals/initiatives, while embodying and using Indigo's culture and Values as a guideline.
  • Oversee daily operations for our client while directly oversee staff, handle critical customer, client and employee issues, and make timely judgment calls as required
- customer complaints, client requests, etc.

  • Assist with payroll approvals for employees and completion of reports
  • Support in the recruitment process, interviewing, onboarding of new employees
  • Responsible for providing direction, staff training, coaching, mentoring and staff management
  • Provide guidance to employees in the absence of Supervisors
  • Maintain organization throughout the operation by delegating and managing responsibilities amongst the team
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between Indigo and our clients
  • Daily, Weekly, Monthly, and Annual operational reports and Tracking Logs as required
  • Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location(s).
  • Additional duties as assigned.
  • The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes._
  • Indigo Park has adjusted its recruitment process to reflect the current climate we live in due to COVID19. Therefore, we have transitioned to prioritizing virtual interviews._
  • We will continue to take every necessary precaution to ensure the wellbeing of everyone during our recruitment process._

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Job Types:
Full-time, Permanent


Benefits:


  • Onsite parking
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Evening shift

Ability to commute/relocate:

  • Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
One location
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