Customer Care Representative - Delta, Canada - Urban Barn Ltd.

Urban Barn Ltd.
Urban Barn Ltd.
Verified Company
Delta, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Urban Barn is looking for
Full-Time Customer Care Representatives to work at our Customer Care Centre based on
Annacis Island in Delta, BC.


Your role is critical to ensuring Urban Barn's continued commitment to exceptional Customer Service. It includes answering inquiries on customer orders, returns, and providing product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.


What You'll Be Doing

  • Meet and exceed customer satisfaction expectations with positive, patient, and clear communication.
  • Inbound/outbound communication with customers regarding their orders and product inquiries
  • Be attentive, understand the customer's situation and provide the best advice to help resolve the issue in a timely manner.
  • Providing the customer with information to assist them in making informed decisions
  • Coordinating with delivery companies to ensure quality delivery service
  • Providing postsale support in correcting any errors or order changes
  • Performing other customer support and administrative duties

What You Bring

  • 1 year of CSR or call center experience required
  • Able to work a hybrid remote schedule with 60% in our Delta office and 40% at home
  • Flexible fulltime availability to work weekdays and weekends
  • Detailoriented with a proven ability to multitask
  • Strong computer skills and ability to toggle between different systems,
  • Empathy and understanding, and a drive to help customers create homes that they love
  • Calm, positive attitude with a drive for KPIs and results
  • Superior time management skills

Hours of Operation

  • Monday to Friday: 7:30am 6:00pm
  • Saturday & Sunday: 8:30am 5:00pm

Why Join Urban Barn

  • Work in a proudly Canadian company that is growing and making a difference
  • Competitive compensation and benefits package
  • Generous employee discount
  • Commitment to your ongoing growth and development within the Customer Care & Retail Operations Industry
  • We offer a fun work environment with a collaborative team that loves to help customers create homes they love
  • Urban Barn is a national retail chain offering highquality furniture and home décor. Established in 1990, we are a proudly Canadian company with over 50 retail stores across the country. We're all about making our customers and employees feel right at home._
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