Customer Service Representative - Edmonton, Canada - Foothills Creamery Ltd

Foothills Creamery Ltd

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Foothills Creamery has proudly produced dairy products and served Western Canada for over 50 years.

We produce butter and ice cream, now offering over 80 different flavours of ice cream, sorbet, sherbet, and soft serve.

We take pride in using locally sourced ingredients and continue to use the same old-fashioned, barrel churned techniques as we did in 1969.

Foothills Creamery is committed to growing our passionate and friendly staff, providing excellent customer service, and producing the highest quality ice cream and dairy products for Canadians.

The Role:

The Customer Service Representative (CSR) will professionally engage and interact with stakeholders, customers, and prospects to provide information, support, and the highest standard of customer service on an ongoing basis.

This position is responsible for the efficient managing of visitors, customers, telephone calls, messages, and mail. They are the main contact for Customer Service for all customers across Western Canada.

The CSR is accountable for solving customer concerns, inquiries, processing transactions, and a variety of administrative duties in the daily operation of the Foothills Creamery (FHC) business.

What You'll Do:

Manage the FHC systems to accurately enter information to ensure other departments can complete the order & delivery process
Serve as the primary contact for Customer Support for all customers in Western Canada
Provide solutions and work with customers to resolve any concerns or issues and escalate issues when required
Inform customers on any promotions or new products as part of the order taking process
Ensure the communication of policies and procedures occur with External customers
Follow FHC's "Order to Delivery" process from start to finish to ensure transactions are completed properly
Regularly monitor customers accounts to avoid any outstanding orders
Print pick tickets, verify orders and print invoices for Shipping & Delivery teams
Other administrative duties as required

What You'll Need:

High School Diploma
23 years of experience in a Customer Service Role
Proficiency in Microsoft Office advanced knowledge in Excel
Familiarity with ERP systems knowledge of SAGE is an asset
Physical ability to lift (up to) 40lbs

What You'll Bring:

Demonstrated ability to work with customers over the phone and manage issue resolution
Quality focused mindset to ensure customers are working with the best
Positive communication skills both written and verbal
Great attitude to collaborate as a team with other departments

Benefits and Perks:

Competitive wages
Comprehensive health benefits (extended health, dental, prescription) and health spending account
Group RSP plans with company matching
Multiple opportunities to grow your career
Participation in committees and company events
Free premium ice cream and butter products every month