Bilingual Customer Service Specialist - Dorval, Canada - The Bailey Group of Companies

The Bailey Group of Companies
The Bailey Group of Companies
Verified Company
Dorval, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

beBee Recruiter
Description

Why Join Our Team?

  • Market competitive remuneration package
  • Employerpaid comprehensive benefit package
  • RRSP matching program
  • Education support program
  • Onthejob training
  • Employee referral program
  • Personal protective equipment allowance

Position Summary

What you'll do:


  • Answer phones quickly, professionally, courteously, and direct incoming calls to appropriate individuals.
  • Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
  • Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
  • Understand and emphasize product features and benefits.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Review customer purchase orders and identify opportunities for upselling.
  • Manage a specific customer base or product segment as assigned providing complete customer service.
  • Establish and maintain relationships within the assigned account base and with outside sales force.

What you'll need:


  • Bilingual (French) is required.
  • High attention to detail in a complex environment.
  • Must be proficient in Microsoft Office, especially Microsoft Excel and Outlook.
  • Must have exceptional organizational skills and written and verbal communication skills.
  • Experience using SAP within the manufacturing industry is strongly preferred.
  • Experience in building materials or construction is a strong asset.
  • Customer service experience (ideally in manufacturing) is an asset.
  • A bachelor's degree is an asset.
  • Selfstarter with the ability to work in a fastpaced environment.

Working Conditions:


  • Office environment
  • Hours of work: 7:30 am to 4:30 pm
  • Some overtime as required.
  • Travel as required.

Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Dorval, QC H9P 1E7: reliably commute or plan to relocate before starting work (required)

Application question(s):

Experience:


  • Customer service: 3 years (preferred)

Language:


  • French (required)

Work Location:
In person
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