Part Time Front Line Worker - Toronto, Canada - The Salvation Army

The Salvation Army

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

To work with the Frontline Supervisor in supporting New Hope North York in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army's core values and Housing First.

Frontline Workers are responsible for the day-to-day administration of client services to shelter clients including admitting clients, completing a comprehensive intake process including the Triage, monitoring clients in the shelter, proving appropriate supports and referrals, support shelter programming and perform some program administrative duties as well as seeing that all specific shift responsibilities are carried out.

KEY RESPONSIBILITIES:

Admit and discharge clients as required
Facilitate intake and Triage processes for clients by completing an intake interview in a private space, collecting required information to determine level of service need
Provide appropriate information and resources, orient residents to hostel regulations and schedules as well as all available services during the intake process
Ensure resident admission and discharge information is recorded in appropriate places
Assist with supervision of clients
Provide practical and emotional support, assistance and encouragement to clients
Perform all necessary clerical duties for documentation, including SMIS, Hostel Registry, Triage, logbook entries, and all other required forms
Make necessary internal referrals to case management department or pastoral care
Make necessary/appropriate external referrals to community resources to assist clients in meeting their basic needs and assist in moving towards housing and housing stability
Support clients in securing identification and completing taxes and gaining income as identified on the Intake Triage
Monitor the length of stay of clients and notify case management team of significant stays and/or changes in client behaviors that may require greater support
Support Level 1 clients in navigating basic social service supports
Sort and process resident mail on a daily basis, stamp and distribute all mail; redirect all mail for residents who are no longer at shelter
Report all building problems to the Assistant Director or designate
Ensure all donations received after business hours are received and processed according to policy
Ensure that all telephone calls are dealt with professionally and appropriately
Support clients in following agency rules and expectations consistently
Address concerns that arise due to infractions of rules by clients in ways that are consistent with Toronto Hostel Standards, The Salvation Army policies and procedures with compassionate, and in a nonjudgmental and client centered manner
Arrange for wakeup calls for residents who request them
Night shifts are responsible for bed checks; to document all necessary 'Beds Not Used'
Be awake during entire shift as aligned with Toronto Shelter Standards
Store and properly document belongings of clients who have booked out
Make regular rounds throughout building; including walking through the dormitory and bathrooms on all shifts as outlined in shift duties
Maintain a clean a welcoming atmosphere
Assist in serving meals as required
To perform all other related duties as required by management

Organizational Responsibilities

Adhere to standards that are consistent with the values and philosophy of The Salvation Army and Toronto Housing and Homeless Supports
Comply with all Health and safety requirements and other relevant legislation
Participate fully and constructively in staff meetings and inservice training
Engage in formal evaluations and supervision with supervisor
Read and follow the Policy and Procedures Manual and the Employee Handbook as well as read and sign off on reading Shelter Standards and adhere to the standards in dealings with Residents, Clients, Staff and Administration
Become familiar with the provisions of the position description
As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to the management
Represent New Hope Leslieville and Toronto Housing and Homeless Supports in a professional manner

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Minimum of a twoyear college diploma in social sciences field, preferably as a social worker or social service worker
Certification in CPR/First Aid and Crisis Intervention
Applied Suicide Intervention training an asset
Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, an asset
Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE: