Warranty Administrator - London, Canada - Highbury Ford Sales Ltd

Highbury Ford Sales Ltd
Highbury Ford Sales Ltd
Verified Company
London, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

This position requires a
minimum of 3 years existing experience in processing automotive warranty claims and exceptional customer service skills.


Core Responsibilities & Requirements:

  • Review all warranty paperwork to ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer.
  • Book and close claims as required.
  • Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment.
  • Remain current on all factory recalls and announcements.
  • Reconcile all warranty receivables, warranty schedules, and work with the dealership accounting department to obtain payments.
  • Maintain all service and customer records as required by the dealer and manufacturer.
  • Complete relevant Manufacturer Certification Requirements as needed.
  • Maintain compliance with all WPC internal policies and procedures.
  • Assistance with submission and payment of extended warranties and any and all required documentation as needed.
  • Secondary administrative work will be expected to be performed for other areas of the Fixed Operations as needed and as part of the role.
Professional Requirements

  • Minimum 3 years of experience
  • Experience with Quorum, ADP, Reynolds & Reynolds, UCS or similar dealer management system ("DMS")
  • Strong customer service skills
  • Strong communication skills
  • Able to work well in a team environment
  • Be a persistent problem solver
  • Positive attitude
Highbury Ford is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Highbury Ford is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation, contact Peter Sandor with the relevant details.


Job Types:
Full-time, Permanent


Salary:
$35,000.00-$40,000.00 per year


Benefits:


  • Dental care
  • Extended health care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:


We implemented and have maintained COVID-19 procedures from the start of the pandemic and have continued to monitor and adjust accordingly to meet government requirements.


Experience:

Warranty Administration: 3 years (preferred)


Work Location:
One location
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