Front Desk Agent - Dartmouth, Canada - Best Western Plus Dartmouth

Best Western Plus Dartmouth
Best Western Plus Dartmouth
Verified Company
Dartmouth, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.


Responsibilities:


  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Upsell additional facilities and services, when appropriate
Requirements and skills
Experience working with the public is an asset
-
Customer service attitude:


  • Excellent communication and organizational skills

Salary:
From $15.00 per hour


Benefits:


  • Dental care
  • Employee assistance program
  • Life insurance

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission pay

Education:


  • Secondary School (required)

Work Location:
In person
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