Bilingual Legal Aid Worker - Pembroke, Canada - Legal Aid Ontario

Legal Aid Ontario

Verified Company

Pembroke, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Bio

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

Primary Location:
Pembroke

Secondary Location(s): n/a

Reports to:
Manager, District Operations

Key accountabilities
Direct Client Services

Provide services in courthouse locations including client triage and intake
Assist clients with drafting and service of family law documents under the supervision of duty counsel/staff lawyer
Assist duty counsel/staff lawyer by triaging/screening clients and provide clients with public legal information including procedural legal information
Assist clients/duty counsel with bail hearing process (i.e. interview sureties)
Assist clients/duty counsel with routine administrative matters (i.e. adjournments)
Assist vulnerable populations such as racialized communities, Indigenous Peoples, youth and those experiencing mental health or addiction challenges and/or homelessness

Client Management and Administration

Perform intake by interviewing clients (inperson, phone, video) to gather necessary information (case history) required for decisionmaking
Attend provincial and/or federal institutions to provide client supports, to assist with gathering/relaying information concerning pending court dates (i.e. bail hearings) and to perform various intake and other drafting services
Make entitlement decisions (including ongoing eligibility) based on LAO's financial and legal eligibility policies and guidelines. This would include complex client and legal/financial matters
Perform administrative tasks such as data input, ordering supplies, maintaining files, scheduling per diem duty counsel, approving accounts, collecting/compiling information for statistics/performance measures and other tasks as assigned

Communications and Outreach

Communicate with and respond to clients, lawyers, and other legal system partners inperson, by phone, video, and through written correspondence
Perform outreach with stakeholders including clinics and other community agencies to promote and expand service coordination opportunities
Liaise with private bar lawyers, duty counsel, mental health workers, and other court workers and administrative staff
Identify and elevate issues/service trends and seek guidance from management when necessary

Required skills & experience

Written and oral French language skills are mandatory
Excellent communication and interpersonal skills for dealing with clients, lawyers and other agencies with the proven ability to exercise judgment when encountering stressful situations including the early identification of vulnerable clients so that the appropriate service and referrals can be made
Good understanding of criminal and family court processes and the rules and practice directions for all levels of court serviced by duty counsel
Ability to determine legal and financial eligibility based on LAO eligibility criteria and to generate certificates in accordance with office procedures
Proven ability to learn and adapt to new or modified policies and procedures
Demonstrated commitment to client service and relationship building skills
Demonstrated ability to use latest communication technologies including Smartphones, tablets, and videoconference systems
Must have intermediate knowledge of the following Microsoft programs: Teams, Outlook, Word, Excel
Access to transportation

This position is collective represented by OPSEU.

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Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO.

LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, o