Guest Service Agent/ Night Audit - Port Severn, Canada - Triumph Group of Companies

Triumph Group of Companies

Verified Company

Port Severn, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Guest Service Agent/ Night Audit

Department:
Reservations

Primary Function:
Welcome and acknowledge guests according to company standards

Reports To:
Front Office Manager

Major Responsibilities:

Speak using clear and professional language, answer phones using appropriate etiquette. Being able to answer and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Check in and Check out guests and take reservations. Process and verify all guest and secure payment. Maintain confidentiality of proprietary information.
Preparing Registration Cards for the following day Check Ins. Coordinate with Housekeeping to track room status and guest concerns.
Posting guest charges, operating of credit card machine, float is counted and balanced daily and complete familiarization of computer system.
Maintaining the Front Desk & Front lobby area, keeping the office clean and tidy.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Positive attitude and willingness to learn in a team environment. Problem solver and detail oriented
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Must be able to work a flexible schedule including weekends, holidays and overnight
Perform other reasonable job duties as requested by management.