Project Coordinator - Brampton, Canada - Brock Doors & Windows Ltd.

Brock Doors & Windows Ltd.

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
Helping homeowners transform their homes with unmatched beauty and superior quality and value since 1990.

Brock Doors & Windows is recognized as an expert in vinyl windows and doors in the Greater Toronto Area and Simcoe County for over 30 years.

With excellent craftsmanship and unparalleled communication, our team of top window and door specialists believe that each project we work on should bring the client's dream home vision to life.

Our windows and doors are built with quality, safety, and longevity in mind. Our goal is to inspire our customers through innovation and improve their everyday home living.

Brock Doors & Windows is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market.

Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you've come to know and trust.

We have endless building product options from standard to specialty to customized to whatever you're looking for. But it's our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve.

We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

You will be Part of a Winning Team
You Can Capitalize on Your Opportunities and Make an Impact
You Will Be Well Rewarded for Your Contributions to our Success
You'll work for a growing company with an excellent reputation in our sector for providing great products and customer service
Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions towards your retirement savings
Additional performancebased compensation depending on your role
Competitive vacation time and flexibility in work schedules and location consistent with your role
Resources and support to help you manage your personal wellness

What the Company Expects of our Team

Bring yourself fully to work each day
Playing your role on the team so together we Win as One
Welcoming and Driving Change to support our continued evolution
Help drive the success of our Canadian Business through living our universal core values
Making an Impact to ensure our continued success

Brock Doors & Windows is seeking a highly motivated
Project Coordinator to join our Team

Position Title:
Project Coordinator

Reports To:
Project Coordinator Team Lead

Under the general direction of the Project Coordinator Team Leader, the Project Coordinator is responsible for processing orders from the remeasure stage to the completion of service work.

The primary goal for a Project Coordinator is to coordinate installations between customers and installers and deliver best in class customer experience.

Complete orders with first time completions - requiring no return for product service issues.

Primary Responsibilities:

Front line for escalations and resolutions.
Add any and all notes and communication with Sales Representatives, Customers, and Installers into 'Notes & Attachments' in the ERP system (Lead Perfection)
Coordinate with remeasure to release jobs and review the remeasure and create labour bill
Submit files to purchasing department
Schedule job ETA + 10 days and collect additional 30% deposit from customer
Follow up 3 days before install to ensure product has arrived
Coordinate installation schedules between installer and customer keeping schedule in ERP (Lead Perfection) constantly updated and accurate
Call the customer the day before scheduled installation
Remain in constant contact with customer in regard to their project status and with any complications that may arise after orders have been sent to production.
Receive and distribute required paperwork to appropriate parties, ensuring the installer receives all details required to perform the job
Collect 40% of balance if Incomplete install and 50% if Complete install
Working with the Installations Supervisor if the job is incomplete
Balance installer invoice to job performed and submit to accounting for payment
Problem solve and seek appropriate resources when complications arise in an installation
Issue service tickets as necessary and ensure all required product parts are approved for reorder
Ensure status of project, including dates, is updated at task intervals
Issue balance credits as necessary and forward them to the Accounting Department for processing
Scan all required paperwork into the ER