Quality Care - Metro Vancouver Regional District, Canada - First Nations Health Authority

First Nations Health Authority
First Nations Health Authority
Verified Company
Metro Vancouver Regional District, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

FNHA Overview:


About us

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.


The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.


This role connects with many parts of FNHA and other health authorities so you get to collaborate with lots of different departments.

The shift in resource is allowing for increased program development across FNHA and a longer view of how we can support First Nations people in BC.


Title:
Quality Care & Safety Liaison

Contract:
Permanent - Full Time

Hours: 37.5 hours per week (8:30 to 4:30) remote or hybrid (3 days in office)

Location:
Anywhere in BC or Metro Vancouver Area (Park Royal or Sinclair office)

About the role

As Quality Care & Safety Liaisons, you will - be responsible for supporting the continued growth of the provincial Client Experience program.

This position acts as the point of contact for care-related feedback for First Nations in B.C., which includes compliments, complaints and requests for information.

As such, you will work with the client and FNHA's regional quality liaisons to support resolution, system navigation or information sharing with the appropriate FNHA staff and/or health system partners.


About you

  • Supports the ongoing development of the quality care and feedback processes within FNHA including, but not limited to: policy analysis, workflow development, practice improvement, and data analysis.
  • Supports the development and delivery of training and education for feedback management and client experience management
  • Serves as a liaison between clients/family, regional teams, and external organizations and provides assistance to clients and families in navigating through external complaints processes.
  • Recent and relevant experience in health care services is preferred
  • Experience working with Indigenous communities and leadership
Please refer to Job Specification section of the Job Description for more details.


Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits including:

  • Municipal Pension plan with an employer contribution of 9.31% after eligibility period
  • 3 weeks' vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 holidays including National Indigenous People's Day and National Day of Truth and Reconciliation
  • Access to group health benefits, sick leave and a Health Care Spending Account through Canada Life on day 1 of employment
  • And more


The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).

Leading with culture, all FNHA employees complete San'yas Indigenous Cultural Safety Training.

We support our FNHA family members to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.


As a health and wellness organization, the FNHA has aligned with the Provincial Public Health Order released on October 14, 2021.

We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19.

If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.


How to apply

Closing date:
September 6th (at 23:59)

Follow us at:
Facebook Twitter LinkedIn Instagram
More jobs from First Nations Health Authority
See all jobs of First Nations Health Authority