CRM Administrator - Toronto, Canada - Avenza

Avenza

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Avenza Systems is changing the way maps are made, distributed and consumed.

Our products include industry-standard geospatial mapping software plug-ins for Adobe Creative Cloud, a mobile app with digital map reader and mapping tools for offline use, and an online marketplace for digital maps which serves as a distribution channel for publishers and an authoritative map repository for app users.

We are passionate about our work and products and take pride in creating software used by thousands of GIS professionals and millions of users all over the world.

We value communication and collaboration and practice agile software development methods, always striving to improve as a team, and as a company.

About You:

As a CRM Administrator you will play a key role in supporting the day-to-day operations of our CRM system.

You Will:

Design, build and refine workflows using the company platform
Create, deploy, and maintain landing pages, reports, etc.
Collaborate with crossfunctional teams to coordinate featured assets and content
Support the implementation of automated journeys for multiple audiences to cultivate relationships and enhance communications with active and inactive prospects and customers
Be an advocate for the platform and contribute to knowledge sharing across all the departments/teams
Be the voice for process and platform improvements
Understand and help facilitate rolebased access requirements, adhering to a justright methodology to also protect the data of our customers and partners
Ability to assist in troubleshooting of ad hoc issues
Escalate reoccurring technical issues to the relevant support teams
Organize and hold training sessions on processes for all roles to increase efficiency of usage
Lead communication for platform and process changes
Drive consistent usage of CRM system and adherence to sales processes
Assist in production of supplemental training materials

You Have:

2+ years of experience in CRM Administration.
Ability to effectively communicate technical information to nontechnical users, and translate feedback from nontechnical users into actionable configuration items
Ability to prioritize user requests effectively and manage user expectations
Ability to balance attention to detail with expeditious execution in a fastpaced environment Working
Passion for driving exceptional customer experience
Excellent analytical, interpersonal, and communication skills, with a demonstrable bias toward action.
Ability to work through ambiguity and thrive in a rapidly changing business environment.

Benefits:

Extended health care
Dental care
Vision care
Life insurance
AD&D insurance
Long term disability insurance
Health care spending account

Avenza is an equal opportunity employer.

We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

If you require any accommodation, we will work with you to meet your needs. Any information received related to accommodation needs of applicants will be addressed confidentially.

We thank all applicants for their interest in exploring employment opportunities with Avenza; however, only those selected for an interview will be contacted.

INDL