Residential Property Manager - Ottawa, Canada - The Minto Group

The Minto Group

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PROPERTY MANAGER

Location: 10 Deerfield Drive, Ottawa, ON

Build your future at Minto

Since 1955, we've been proudly building better places for people to live, work and play, one home and one relationship at a time.

To us, it's all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership.

We recognize this continues with great employees, like you, and would love for you to join us on our mission.

At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.

Your offer will include:

Competitive salary
Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks' vacation
Tuition reimbursement plans and professional development courses

Employee recognition platform

Be rewarded by your colleagues for your contributions
Flexible summer hours
Many exciting career opportunities

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Your role on our team: The Property Manager is responsible for contributing to best-in-class customer experience by managing the maintenance team and our external contractors, in the performance of their duties in the most cost-effective manner. The Property Manager also oversees the team responsible for delivery of a best-in-class customer experience as it relates to administering the tenancy relationship.
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In this role, you will:

Builds an effective team based on Minto core values of courage, partnership, innovation and accomplishment
Establishes and manages to targets for accounts receivable, monitors the delinquency report and takes action in accordance with the applicable legislation;
Responds to escalated resident concerns and inquiries promptly and courteously;
Participates and develops proactive customer experience program which includes resident outreach through appreciate events and other endeavors.
Ensures the renewal process is completed in accordance with the guidelines from the revenue management team and the applicable legislation;
Identifies opportunities for improvements in efficiency, cost effectiveness and customer experience;
Responsible for various aspect of financial management including development of operating budget, financial monitoring and reporting, forecasting and strategic planning;
Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks;
Communicates objectives and goals to staff by outlining job expectations, planning, monitoring, and coaching;
Establishes and manages to targets for accounts receivable, monitors the delinquency report and takes action in accordance with the applicable legislation;
Responds to escalated resident concerns and inquiries promptly and courteously;
Processes and approves necessary incident reports, invoices, and administrative service requests;
Reviews and approves mass and individual resident communication;
Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;

All other duties within the scope, spirit and purpose of the job, as requested by management

Who we're looking for:

*Education**: A college diploma (or university degree), preferably in business administration or equivalent experience in a service industry or a trade certificate or college diploma in a related field or equivalent experience is required.

Experience:

A minimum of five (5) years of relevant work experience, with a minimum of two (2) years' experience managing a team.

Specialized Skills, Knowledge and Abilities:

Knowledge of contractual agreements
Knowledge of rental legislation
Familiarity with Yardi or an ERP system would be considered an asset
Customer focused communication skills (listening, verbal and written)
Shows initiative and demonstrates sense of ownership

Interpersonal skills - ability to deal with sensitive customer and personnel issues resulting in a positive outcome**- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment.

We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities.

Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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