Agricultural Parts Warehouse and Customer Service - Shelburne, Canada - PARTSCO

PARTSCO
PARTSCO
Verified Company
Shelburne, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

The Company:
A very successful, short line machinery and aftermarket parts distributor located in Shelburne, Ontario. We operate a fast-paced business selling agricultural & Industrial parts & components to dealers across Canada.


Duties:


  • Handle customer inquiries, complaints, and requests in a professional and timely manner.
  • Assist customers with product information, pricing, and order placement.
  • Process customer orders, returns, and exchanges accurately and efficiently.
  • Receive, record and stock parts promptly and accurately.
  • Upsell products or services to customers when appropriate.

Requirements:


  • Excellent verbal and written communication skills in English.
  • Strong customer service orientation with the ability to effectively communicate and empathize with customers.
  • Proficient in order entry and computer skills, including Microsoft Office Suite.
  • Ability to analyze customer needs and provide appropriate solutions.
  • Ability to handle high call volumes while maintaining a professional demeanor.
  • Ability to multitask is essential
  • Excellent phone etiquette and ability to handle difficult situations.
  • Ability to lift up to 75lbs is a must.
  • Agricultural parts knowledge an asset.

Skills:

Order entry

  • English communication skills both written and verbal
  • Customer service orientation
  • Phone etiquette
  • Upselling techniques
  • Analytical skills
Expected hours: 40 per week


Salary:
$18.00-$22.00 per hour

Expected hours: 40 per week


Benefits:


  • Dental care
  • Extended health care
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Education:


  • Secondary School (required)

Experience:

- farming: 1 year (preferred)

  • Agricultural or construction parts sales: 1 year (preferred)

Licence/Certification:

  • Class g License (preferred)

Ability to Commute:

  • Shelburne, ON L9V 2Z4 (required)

Work Location:
In person
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