Operations Supervisor - Haileybury, Canada - Stock Transportation

Stock Transportation

Verified Company

Haileybury, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Getting students to school safely, on time and ready to learn.

Stock Transportation has decades of experience in providing safe and reliable transportation to students across Canada. Stock is also part of a much larger family who come together as
National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. We are currently seeking an
Operation Supervisor on contract for our Customer Service Centre (CSC)

Responsibilities:

Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.
Provides staff leadership by promoting and ensuring safe, efficient and effective operations
Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.
Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.
Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.
Oversees compliance with state and district regulations
Attends meetings with School District Representatives and represents company in professional manner
Prepares and submits required customerrelated reports in a timely manner.
Documents and manages customer or employee complaints and review customer survey data
Responsible for knowledge of CSC contracts and accompanying operational requirements.
Collects and audits employees' time sheets.
Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.
Approves all expenditures in accord with company guidelines.
Ensures the effective utilization of vehicles.
Oversees the optimization of vehicle routing

Qualifications

High School diploma or equivalent. Some college preferred.
5 years" work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1year supervisory experience. College education can be substituted for up to 2 years required work experience.
Supervisory experience preferred; specifically experience supervising/training a driver workforce
Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Strong leadership skills and interpersonal skills
Strong organizational and group presentation skills
Welldeveloped multitasking and time management skills
Possess a valid Commercial Driver"s License with appropriate endorsements
Bilingual abilities a plus

Stock Transportation is an Equal Opportunity Employer