Team Lead, Business Technology Support - Toronto, Canada - Questrade Financial Group

Questrade Financial Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth.

As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits.

If you share the same sense of infinite possibility, come shape your future at Questrade.

Questrade Technology Group (QTG) is the back-bone for Questrade. Here, you'll partner with different business units to help Questrade leverage technology to execute on strategy.

You'll put the customer in the center of your tech builds, using agile principles to continuously improve Questrade's products and services.

By creating with an eye for the future, you'll go beyond helping customers. You'll be building the future of fintech.
Come work with a team of collaborative and brilliant experts from all over the world. The culture here is about fun, freedom and flexibility. Technology changes quickly, and we adapt just as fast. Working with an open and supportive team, you'll thrive as you're constantly moving forward.
What's in it for you as an employee of QFG?

Health & wellbeing resources and programs
Paid vacation, personal, and sick days for worklife balance
Competitive compensation and benefits packages
Hybrid and flexible work arrangements
Career growth and development opportunities
Opportunities to contribute to community causes
Work with diverse team members in an inclusive and collaborative environment

What's it like working as a Team Lead, Business Technology Support at Questrade?

Reporting to the Manager, Business Technology Support, the Team Lead is part of a team responsible for Questrade's trading platforms.

The Team Lead provides expert support to Trading, Back Office & Compliance departments.

Responsibilities include monitoring trading, data interfaces, server connectivity, critical batch processes, providing on-demand trade support to internal trading departments and working closely with external vendors, trading venues and internal IT departments for a variety of functions including reporting, troubleshooting, upgrades & maintenance cycles and new implementations.

The successful incumbent is able to effectively merge trading with technological knowledge and skills obtained through years of relevant industry experience.

Need more details? Keep reading

In this role, responsibilities include but are not limited to:

Lead and oversee the Business Technology Support Team
Report and support the Manager of Business Technology Support
Using a variety of tools and methods, monitor trading & market data gateways
Conduct investigations with routing and executing venues during outages affecting electronic trading
Troubleshoot any clearing and settlement discrepancies
Quickly identify hardware, operating system and networking issues and escalate to the appropriate development group for resolution
Complete detailed and accurate Incident Reports for outages affecting production systems
Participate in Quality Assurance and User Acceptance Testing for upgrades and new releases
Lead the Change Management process, encompassing all changes in Questrade's Technology Group
Work with the business and vendors to escalate and communicate end user issues
Investigate and triage tickets through Service Desk and Google Forms.

So are YOU our next Team Lead, Business Technology Support? You are if you

5 plus years of production support experience, preferable in the capital markets industry
Clearing and settlement operations experience
Working knowledge of both Windows and Linux operating systems
Exposure to change Management
Experience in a QA role working with scripts and acceptance testing
Experience with Software Development Life Cycle
Ability to work on a flexible time schedule outside of normal working hours. Willingness to start early or stay late, as required
Strong communications skills both verbal and written for a client facing role Proven team player
Technical support experience
Knowledge of Mortgage and Banking Business Processes
Working knowledge of both Windows and Linux operating systems
Experience with Change Management
Experience with Incident management
Experience with Service Desk and Google Workspace
Having a growth mindset with eagerness to learn new systems, processes and technologies.

Additional kudos if you