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Customer Service Representative

    Customer Service Representative - Griffin, Canada - Cargill

    Cargill
    Cargill Griffin, Canada

    2 weeks ago

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    Description

    Job Purpose

    and Impact

    The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

    Key Accountabilities

  • Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
  • Execute customer service strategies.
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned

    • Qualifications

    Minimum Qualifications

  • Diploma/certificate or bachelor's degree in a related field or equivalent experience.
  • Demonstrated proficiency in Microsoft Word, Excel, Outlook.
  • Must be legally entitled to work for Cargill in Canada.


    • Preferred Qualifications

  • SAP experience.

    • #FGB

    #LI-YF1

    Position Information

    Relocation assistance will be provided (only within Canada).

    Cargill is an equal opportunity employer and committed to providing accommodation to our job applicants with disabilities.
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