Manager Maintenance Response - Toronto, Canada - Greater Toronto Airports Authority

Greater Toronto Airports Authority

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada's leading global hub airport, a global leader in airport performance, customer care and sustainability.

Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers - all while championing the prosperity of our people, the community we call home, and our aviation partners.

Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What's in it for you

As a GTAA employee, you'll have access to amazing benefits, including retirement planning, comprehensive group health benefits, an employee assistance programs (EAP), paid leave, education and training, as well as recognition and rewards programs.

Position Summary:

Reporting to the Associate Director Terminal Infrastructure Response, The Manager Maintenance Response is responsible for providing guidance and leadership to their teams who are performing all day of maintenance on systems at Toronto Pearson Airport.

The incumbent supports the GTAA's short (<3 months) and mid-term (1 year) business strategy, influence forward-thinking employee decisions and contributes to the GTAA'S overall success.

Key Accountabilities:

Lead the maintenance team for response to System outages and nonintrusive preventative maintenance tasks within the Terminals within budget and aligned to the system work plan
Plan, recruit, coach and mentor team to develop, support and emulate the values of the corporation
Develop expectations of performance and standards of excellence, audit work performance, ensure compliance with Health and Safety policies and procedures
Work with Human Resources, lead labour relations issues in a fair and consistent manner. Provide insight and participate in grievances and arbitration
Liaise with Customer and Terminal Services team to provide the best level of service
Develop strong customer/stakeholder relationships to facilitate the strong working relationships with the internal clients and external customers
Resolve technical problems that may arise in relation to outages of the Terminal's Systems
Identify work program improvements and implement changes to achieve performance targets
Verify, implement and execute compliance with applicable health and safety and company policies, rules and regulations
Establish and implement departmental policies, processes and procedures
Conduct weekly Terminal walks with the Customer and Terminal Managers to identify deficiencies and corrective actions
Liaise with Aviation Services team to provide the best level of service
Conduct weekly Terminal walks with the Aviation Services Management team to identify deficiencies and corrective actions
Influence and lead by clearly defining what expectations and success looks like in order to develop a positive, balanced and safe work environment in accordance with all appropriate legislation and regulations

Qualifications:

Possess a Post-Secondary degree or diploma in a related field or minimum 5 years of combined equivalent work experience and education
Minimum 3 years leading a team of trades in a unionized environment
Minimum 3 years' experience working in a customer centric environment
Able to obtain an Airport Vehicle Operating Permit (AVOP) within 60 days of securing the position
Valid G Driver's License
Obtain and retain Transportation Security Clearance

Knowledge, Skills and Abilities:

People management and coaching proficiency
Leadership and influence in the absence of authority
English fluency in oral and written communication
Continuous improvement management system training
Industry trends and technology developments
Resourcefulness and professional tact in dealing with conflict and highpressure situations

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers.

The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.