New Home Start Specialist - Toronto, Canada - Shoppers Drug Mart / Pharmaprix

Shoppers Drug Mart / Pharmaprix

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

All referred applicants must first be submitted through Workday by a current Loblaw Colleague
:

Location:

Unit Lesmill Road, Toronto, Ontario, M3B 2T8

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity.

Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded.

We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

Lead all implementation, onboarding activities for new homes starts and offboarding activities of existing homes to MediSystem Pharmacy on a national level, while continuously improving, maintaining and executing standard operating procedures for new home starts and offboarding through partnering with other internal cross-functional teams.

Lead and participate in meetings with clients and visit Long Term Care and Retirement homes to conduct initial meetings and site visit for the purpose of implementation.
Manage endtoend implementation pharmacy services ontime and within the scope
Manage all teams daytoday project initiatives
Operationalize all aspects of partner programs, acting as the link between all internal crossfunctional teams
Lead all implementation activities by maintaining and executing standard operating procedures through partnering with other internal crossfunctional teams
Provide Subject Matter Expertise on all onboarding and offboarding services, collaborate with internal teams to ensure programs are delivered with operational excellence and program value is optimized
Work closely with Sales & Marketing Team, Medi Operations sites, SDM Senior Retail Housing team, IT, eHealth, Asset Management, Vendor Partnerships to ensure the smooth onboarding of new clients.
Be the key point of contact for onboarding/offboarding issue resolution with internal teams across the organization
Focus on continuous improvements and best practices to drive operational excellence, and deliver related recommendations
Ensure the pharmacy equipment (medication carts, digital appliance, digital pens, fax machines, etc.) is ordered as per the contract for a new Home start
Ensure all the pharmacy equipment (medication carts, digital appliance, digital pens, fax machines, etc.) is retrieved from a Home during the end of the contract when required
Ownership and maintenance of New Home Start documents, artifacts and templates.
Promote utilization of SharePoint as a single source of access point for organizational teams to extract information, tools and templates required for onboarding and offboarding activities
Contributing to continuous service improvement practices, creating and maintaining value for internal and external clients through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of services.

Remotely Manage deliverables, installations, trainings and resources required for new home starts with local MediSystem OPS sites and Shoppers Drug Mart stores servicing Long Term Care and Retirement homes

Ensure initial meeting are scheduled with all stakeholders (Ops Managers/SDM Associates/clients/Director Customer Technology/Project Lead)
Prepare initial meeting documents and site assessment information forms for Ops. Manager, SDM Associates and FST
Schedule FST's to conduct site assessment.
Confirm training schedule with clients
Schedule status calls, Pre Go, Go Live and Post Go Live conference calls between clients, and Ops Managers/Ops Leads
Provide and share new home start documents from initial meeting to appropriate personnel.
Initiate, coordinate and follow up on equipment order with asset management team.
Schedule FST and BFG techs for site visit for the purpose of installation and configuration of digital system and fax machine.

Ensure Assets are tagged

Maintain supplies and inventory levels required for new home startups advise OPS sites.
Facilitate calls with internal and external stakeholders.
Coordinate with Operations to ensure that the following items are completed:

> Provide information to Operations on provisions contractually promised to new homes.
> Ensure the initial run cycle of medications for new home start-ups are delivered.
> Ensure Stericycle account has been created for the client and initial inventory delivered
>Ensure reports are delivered for Pharmacists involved in Consultant work for new home start-ups.

Facilitate weekly touchpoint calls with local MediSystem and SDM Ops sites to discuss new home starts transition status and offboarding schedules
Setting up new homes in Kroll pharmacy software and Medisystem specific platforms
Conduct pharmacy training sessions for new homes as required

Key Competencies