Front of House Associate - Mississauga, Canada - Chartwell Retirement Residences

Chartwell Retirement Residences

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Chartwell Corporate Office
7070 Derrycrest Drive, Mississauga, Ontario L5W0G- Full-Time

Ref:
April 22, 2023

At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exceptional group of diverse, caring, and passionate people who are inspired to make a difference in their own lives and are dedicated to delivering an experience that is personalized, memorable and feels like home for more than 30,000 residents across the country.

As the Front of House associate you are responsible for managing the FOH day to day operations of Bistro 7070 located at Chartwell's Head Office in Mississauga.

You put an emphasis on providing an exceptional customer experience

Key Activities

Executing all catering orders, including setup, delivery.
Responsible of daily setup and close down of bistro front area, including beverage area and snacks.
Managing POS daily operations including end of day reports
Responsible for ensuring the front of house in kept clean and tidy at all times including during lunch hour as well as end of day cleanup including tables, floors, garbage microwave kiosk.
Works closely with staff as well as the Food Services Manager, to ensure that the cafeteria's ambiance.
Responding to guest concerns and ensuring appropriate action is taken within decisionmaking authority and/or bringing them to the attention of the Food Services Manager
Ensures front of house supplies are stocked and Order's replenishment supplies for front of house operations.
Ensures refreshment stations are cleaned daily, and inventory is kept to par levels
Responsible for bistro inventory and assists with ordering.
Develops and maintains effective relationships with guests to determine individual needs, resolves issues or concerns, and evaluates guest satisfaction.
Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and guests. Promptly reports all actual or potentially hazardous situations.
Conducts duties in accordance with Chartwell policies and procedures, as well as government regulations, laws, and policies
Performs other relate duties as required

Qualifications

_Experience:
_

Minimum of one year experience in front of house and customer service
Experience operating with a PointofSale System at the restaurant level.
Prior labor relations experience preferred
Food Safety certification and asset
First Aid Certification an asset

_Education:
_

Graduate of a postsecondary certificate/diploma or degree program in food service management, hospitality, or business.

_Skills & Abilities:
_

Ability to plan, organize and direct the delivery of food services.
Excellent communication skills (both written and verbal)
Effective interpersonal and conflict resolution skills
Good organizational and time management skills with the ability to multitask
Customer service oriented

Special Requirements

Ability to respond to emergency situations (as per Chartwell policies and procedures)
Criminal Records Check

Chartwell's commitment to diversity and inclusivity is a commitment to hire people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work.

We thank all applicants for their interest however only those selected for further consideration will be contacted.