Customer Service Specialist - Edmonton, Canada - The Bailey Group of Companies

The Bailey Group of Companies
The Bailey Group of Companies
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About Bailey

Why Join Our Team?

  • Market competitive remuneration package
  • Employerpaid comprehensive benefit package
  • RRSP matching program
  • Education support program
  • Onthejob training
  • Employee referral program
  • Personal protective equipment allowance

Position Summary

What you'll do:


  • Answer phones quickly, professionally, courteously, and direct incoming calls to appropriate individuals.
  • Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints.
  • Research and resolve customer problems, acting as the customer liaison between other company departments when necessary.
  • Understand and emphasize product features and benefits.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Review customer purchase orders and identify opportunities for upselling.
  • Manage a specific customer base or product segment as assigned providing complete customer service.
  • Establish and maintain relationships within the assigned account base and with outside sales force.

What you'll need:


  • Previous Order Entry experience is a requirement.
  • Experience using SAP within the manufacturing industry is strongly preferred.
  • Selfstarter with the ability to work in a fastpaced environment.
  • Exceptional organizational skills.
  • Excellent written and verbal communication skills.
  • High attention to detail.
  • Must be proficient in Microsoft Office.
  • Experience in building materials or construction is a strong asset.

Working Conditions:


  • Office environment.
  • Some overtime as required.
  • Travel may be required.
  • Hours of work: 8:30 am 5:00 pm

Job Types:
Full-time, Permanent


Benefits:


  • Company events
  • Dental care
  • Employee assistance program
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Application question(s):

Experience:


  • Customer service: 3 years (preferred)
Order Entry: 3 years (preferred)

  • SAP S/4

HANA:
1 year (preferred)

  • SAP: 3 years (preferred)

Work Location:
In person
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