Provincial Communications - Dartmouth, Canada - SPCA Nova Scotia

SPCA Nova Scotia

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Type:
Permanent full-time

Location:
Dartmouth, NS, CANADA

Job Title
:
_Communications & Administrative Veterinary Assistant_
Number of Positions: 3

Date Posted:
June 2023

Start date:
As soon as possible.

Compensation:
$19.00/Hourly

Training provided, health benefits after 3 months.

Purpose:

The Provincial Communications & Administrative Veterinary Assistant Position is a key member of the Nova Scotia SPCA and is primarily responsible be the liaison between the Nova Scotia SPCA and community members who are seeking assistance.

In addition to being able to effectively solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior, Provincial Communications & Administrative Veterinary Assistants will be responsible to support the administrative needs of the Nova Scotia SPCA Provincial Office Management Team and the College of Animal Welfare.

Responsibilities:

The primary duty of a Communications & Administrative Veterinary Assistant is to receive calls for the Nova Scotia SPCA Provincial Office for SPCA Animal Shelter locations through the province, as well as from the public.

This position also provides administrative support as needed for the Provincial office.

This role is at the forefront of developing positive relationships with our communities and ensuring that every person in Nova Scotia has access to our services and programs.

Being a self-motivated individual, you will receive, resolve, and escalate calls in a professional and warm manner.

Communications:

Interview clients during telephone calls to obtain information useful in providing effective solutions.
Proffer advice and recommendations concerning company services and programs.
Ensure compliance with set standards of customer service when conversing with clients.
Assist customers in resolving issues with services & programs.
Create and update customer profile/accounts to allow for easy resolution of customer problems.
Operate computer and IT equipment such as switchboards, headsets etc.
Escalate complex issues to more experienced call center operators for proper resolution.
Inspect work equipment to verify they are in good working order; they also notify technicians in case of a malfunction.
Maintain records of inquiries or complaints as well as logs of interaction with customers.
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly.
Go the extra mile to build and maintain positive trust relationships with clients.
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication "scripts" when handling different topics.

Administrative Responsibilities:

Provides administrative support to by providing reception services, processing mail, taking meeting minutes, filing, and preparing and proofreading correspondence, reports, and other documents as requested.
Assists college by answering questions and providing information, locating desired information and materials, typing, collating, preparing and/or proofreading correspondence, and other material.
Assists students by determining who can best provide information needed by the student, providing basic and initial assistance to students with questions about classes, registration, permissions, etc. using established guidelines (information in course catalogs, departmental and college documents, and established policies and procedures).
Supports the work of the Nova Scotia Provincial Office by purchasing equipment and supplies, maintaining an inventory of office supplies, and utilizing the appropriate process to pay for goods or services purchased.
Helps to organize and conduct departmental events, as directed, by securing, food, preparing invitations, announcements, agendas, brochures, and packets, and assisting with the event as it occurs.
Supports the administrative business functions of the Provincial Office by organizing the staff evaluation process, verifying, and processing student and parttime employee time records, scheduling the use of facilities, or meeting rooms, and maintaining the security of classrooms, labs, equipment, and records.
Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Provides support to various SPCA Programs as requested. Including but not limited to the Pet Pantry, Spay & Neuter, PUP, Paws and Support and TNR Programs.
Assist with donor recognition and receipting. Responsible for conveying accurate and appropriate information to donors by phone or in person.
Supports the department by performing all other duties as assigned by the CEO.
Encourage and support a positive team
Support communication efforts by ensuring policy and procedure changes are communicated, clarified, and
Identify and deliver performance management procedures to staff as needed.
Assist