Collections Administrator - Canada - Medavie Blue Cross

Medavie Blue Cross

Verified Company

Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Medavie Health Services is a national leader in primary health care solutions, the largest contracted provider of emergency medical services in Canada and delivers care in remote communities as part of our contract with Indigenous Services Canada.

Together, with our compassionate network of 5,400 health care professionals across our eight operating companies, we have a long history of providing innovative community paramedicine programs and delivering mobile integrated health services across the country.

Every day, our team provides high-quality patient care through ground and air ambulance services, medical communications, mobile integrated health/community paramedicine programs, 911 Public Safety, 811 Telehealth, home health care and clinical training.

Job Title:

Collections Administrator
Department:
Finance
Competition:
85646
Internal/External:
Both
Employment Type:
Full Time Permanent
Location:
Saskatoon, SK
Salary:
Comprehensive Compensation
Reports To:
Manager, FinanceLocated in Saskatoon, SK, the

Collections Administrator is responsible for overseeing the day-to-day service fee receivable collections of the Company. Reporting to the Director, Finance, major components of the position include the implementation of collection policies, the assignment of functions and the implementation of changes to improve the overall service level of the billing department, review status of delinquent accounts and initiation of appropriate collection processes.

The position entails, but is not limited to the following:

Review status of delinquent accounts (i.e. >30 days) and initiate collection action by contacting each account and taking appropriate action according to the age of the account;
Notify customers of delinquent accounts according to due dates. Issue past due statements monthly in accordance with company policy, issue late notice letters to customers who are not current, monitor results, and followup with customers as necessary;
Initiate customer telephone contact to seek payment and research customer invoice and payment history;
Skiptrace accounts according to established practice;
Prepare recommendations for account referrals to external collection agencies for severely delinquent accounts in accordance with company policy;
Review accounts daily and report to outside collector any accounts that need personal contact;
Initiate appropriate followup action on mail returned as undeliverable;
Research disputed delinquent account balances. Notify Supervisor of any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors;
Recommend repayment plans that contribute to overall improvement in collections while considering the individual circumstances of our patients;
Work closely with the Accounts Receivable Administrator to determine the appropriate reporting required and appropriate timeframe (i.e. daily, weekly, monthly, annually);
Other duties as the Supervisor may see fit from time to time.
Business degree or diploma from a postsecondary institution is preferred;
Minimum of one year experience in customer collections with focus on individual customer accounts and/or equivalent customer service experience;
Familiarity researching and resolving customerbilling issues;
Experience in a computerized accounting environment;
Knowledge and/or expertise in finance and accounting will be given preference;
Proven and effective customer service telephone skills with superior conflict resolution ability;
Comfortability making a high volume of out bound collections calls in a customer service focused manner;
A significant degree of discretion and independent judgment

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Posting closes March 5, 2023.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

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Accounts Receivable, Patient Care, Telemedicine, Collections, Finance, Healthcare