Seasonal Support Services Admin - Concord, Canada - Rentokil Initial

Rentokil Initial

Verified Company

Concord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
This role supports our commercial and residential customers while providing World Class customer service.

They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas.

Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes.

They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

This is a hybrid role (3 days from office & 2 days at home) based out of our office in Concord, L4K 0J2, ON.

Responsibilities:

Data entry of new contracts, job sales, and product sales into our CRM software
Upload and file copies of contracts for new customers
Customer account maintenance. Contact updates, changes to billing, PO's, etc.
Daily and consolidated month end invoicing
Ensure accuracy in our invoice process, ensuring all relevant data is correct
Upload invoices into customer 3rd party portals.
Print, sort and mail daily invoice runs as required
Ensure monthend procedures are followed and deadlines met.

- all invoicing must be completed by the last business day of the month

Create reports in Excel to provide to customers with special requests monthly
Verify accuracy of service work tickets and post in CRM
Process credit cards in CRM as required
Assisting to resolve customer disputes with the accounts receivable team
Submit all vendor invoices for the branch into Coupa for payment processing
Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing

completion

Compile production and sales commissions reports to review with Branch Managers
Assist Sales Reps and the Operations team with looking up customer info in CRM.
Track business and technician licenses for expiry/renewal
Assemble logbooks (info binders) for customers as required
Shipping/receiving
Additional responsibilities as assigned

Requirements:

2+ years of Admin experience in a fastpaced professional environment
Demonstrated proficiency with Microsoft Word, Excel and Power-Point
Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
Able to learn and use multiple computer systems
Knowledge of Vendor Portals is an asset
Excellent proofreading abilities
Strong analytical skills and attention to detail
Able to multitask in a fastpaced environment
Prioritise work without direct supervision
Strong communication (verbal and written)
Able to exercise tact and diplomacy when dealing with others
Strong work ethic, punctual and maintain a professional demeanour

Benefits:

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance.

We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.