Adoption Counselor - Regina, Canada - Regina Humane Society

Regina Humane Society

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Adoption Counselor

Position:
Adoption Counselor

Reports To:
Manager of Pathway Planning

Type:
Permanent

Hours:
Part-Time

Essential Duties and Primary Job Purpose

Under the direction of the Manager of Pathway Planning, the Adoption Counselor position is responsible for many of the day-to-day operating procedures governing the adoption and placement of animals and other front office procedures.

They are also responsible to assist in Lost & Found/Receiving Department duties and providing coverage as needed.

Representative Tasks and Major Responsibilities
In accordance with RHS's objectives, philosophies and policies and procedures, the Adoption Counsellor position is responsible for the following:

1. Adoptions

Processes adoptions and explains in detail the policies and procedures of the RHS
Enters adoption information into the RHS database
Maintains a pleasant and courteous manner with the prospective adopter
Maintains a professional working relationship with our pet store partners and rescue/foster volunteers
Responsible for adoptions both on and offsite including; meeting adoption goals, ensuring quality customer service and accurate recordkeeping
Maintains internet websites to reflect the daily availability of animals, including detailed biographies and appealing animal photographs.
Coordinates the placement of animals at satellite locations. Prepares animals for transportation to offsite facilities in a timely and safe manner. Through regular site visits, monitors the health of the animals on an ongoing basis and ensures appropriate documentation on placement. Maintain professional and courteous relationships with retail staff at these locations.
Provides highquality customer service to people who visit or call RHS. Monitoring the activity on the adoption floor regularly and assisting as needed. Resolving problems and addressing any customer dissatisfaction.
Shows animals for adoption, performs pet meets, answers phones, and greets the public coming into the shelter.
Performs enrichment activities for animals to ensure physical and mental wellbeing
Assists in assessments of animals to determine adoptability
Performs other duties as assigned

2. Administrative Responsibilities

Represents the RHS in a professional manner
Deals with the public as a humane educator
Answers and directs incoming calls to the appropriate personnel
Greets the public, responds to questions, and directs the public to the appropriate

Departments

Assists Manager of Pathway Planning as required in animal placement and/or capacity for care programming.
As required, receipts all adoptions, saleable items and donations
As required, ensures cash is balanced daily, maintains float for the next day's operation and secures the safe
Other duties as assigned

3. Lost & Found/Receiving Duties

Examines incoming animals to determine breed/species/age/sex/tattoo, possible health issues or signs of distress.
Administers vaccinations and other intake treatments as required.
Ensures all incoming and outgoing strays are entered and updated promptly and accurately.
Strives to increase the number of strays returned to the owner.
Ensures administration for all incoming and outgoing animals is being completed accurately and in a timely manner.
Maintains RHS facilities and equipment.
Works with Cremation Services to ensure timely contact is being made with pet owners concerning urn purchase and disposition.
Receives payment for fees and services.

3. Overall Shelter Vision and Operations

Supports and promotes the vision and strategic plan of RHS
Ensures positive public relations and customer service practices
Works with coworkers to foster an enjoyable and team environment

Work Contacts

This position interacts and collaborates with all levels of the organization, including entry-level staff members, peers in other departments, executive team members, representatives from external agencies, the general public and volunteers.

Contact and communication is carried out through face-to-face, telephone and electronic interactions. Communication must be clear, understandable, positive, professional and respectful in all circumstances.

Working Conditions

Work is performed concurrently in an office and animal shelter environment, with required attendance at offsite venues. Ability to stay standing or active during the entire shift if required. Occasional exposure to various outdoor conditions.
Frequent driving on public streets, under a variety of traffic conditions.
Work performed both in and out of shelter requires lifting, bending, stooping, pushing and other strenuous activities. Must be able to lift a maximum of 50 lbs.
Interaction with children, adolescents and adults from the general public is frequent and requires respectful, empathetic and professional behaviour at all times.
Frequent exposure to computer video terminals and