Housing Services Representative - London, Canada - City of London

City of London

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary of Duties

Work Performed

Maintains knowledge of the Housing Services Act (HSA) its regulations and successor legislation, the Ministry of Municipal Affairs and Housing (MMAH) guidelines, local social housing rules, guidelines, programs and community resources.

Assists applicants in obtaining further information/documentation, often of a highly sensitive and personal nature, regarding involvement with social agencies and/or other social/health/legal/service professionals for the purpose of assessing eligibility for RGI housing.

Completes all necessary documentation and rent-geared-to-income calculations in accordance with City and Provincial guidelines to ensure that eligibility and RGI decisions can be independently supported without interpretation, including preparing correspondence as per Division policies or procedures or at the direction of the Manager or Designate.

Initiates, maintains and balances direct payment process for landlords, ensures landlords complete the pre-approved forms and forwards to applicable City finance department.

Ensures the accurate/ timely monthly reconciliation of landlord statements and rent supplement deposits.

Co-ordinates tenant placement activities including the negotiation of rent supplement agreements, drafts addendums, lease-up of vacant units and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit; maintaining accurate and up-to-date tenant records.

Prepares, maintains and responds routine correspondence to applicants, tenants, landlords and agencies including, but not limited to notices of eligibility, rent adjustments, debtor information sheets on former tenants, former tenant reports, annual income reviews, notices to vacate and letters to tenants regarding non-payment of rent.

Maintains accurate and up-to-date applicant, tenant and landlord information including the documentation of all communication or contact concerning a file.

Provides quality customer service by telephone, electronic mail and in person, responding to a variety of inquiries from applicants, tenants, Landlords, contractors, suppliers, social agencies and the general public regarding policies, procedures, processes, and to explain RGI policies and rent calculations.

Assists in the development and maintenance of policies, procedures and forms for administering Coordinated Access and RGI programs.

Prepares various ongoing and ad hoc reports or correspondence, including statistical information and payment vouchers, for management review and approval.

Completes general office duties including word processing, faxing and filing, as required.

Provides relief and back-up coverage for the position of Client Services Clerk.

Performs related duties as assigned in accordance with Department and Division objectives.

Qualifications/Experience
Completion of a two year Community College Diploma under Human Services.

Minimum of one year related experience delivering service to clients in a social services environment and/or in the social housing field.

Specialized Training & Licenses Skills and abilities in the following areas are necessary**:
Knowledge of Housing Programs and related legislation, program and policy guidelines.

Knowledge of, and demonstrated ability in, corporate core competencies including customer service, communication, team work, initiative/self management and accountability, and flexibility/adaptability.

Demonstrated problem solving, decision making and basic numeric skills.

Ability to relate in an objective and empathetic way to customers.

Valid Class G Drivers License.

Compensation and Other Information
$45,167 - $63,507 (Level 9)

This position is being filled on a temporary basis for up to 2 years.

This posting is for (1) position.

Other Information:

Current hours of Work:
Monday - Friday from 8:30 a.m. to 4:30 p.m.

NOTE:
Applicants may be required to complete a job-related test.

Job Reference:
COL01356