Manager, National Claims Quality Assurance New - Ottawa, Canada - Definity Financial Corporation
Description
JobID :
7343
Category:
Brand :
Definity
Regular/Temporary :
Regular
Fulltime/Parttime :
Full Time
Location :
Ottawa, Canada
Posting Range :
$74,100 - $136,500
Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
What can you expect in this role?
- Work with insurance Claims VPs & Directors, Actuarial and Insurance Risk teams to drive insurance claims handling insights and
- Lead a team of highly technical and/or professionally insurance designated staff while promoting a strong risk and control environment
- Develop and manage the insurance claims technical file review program
- Ensure all reviewers (Claims Leaders, Claims Technical Advisors, Claims Quality Assurance) are calibrated to ensure
- Obtain agreement with Claims Leaders and Claims Technical Advisors on establishing bestinclass standards to audit against minimum thresholds
- Lead a Claims Quality Assurance review team while supporting their development to ensure team objectives are met
- Modernize approaches to technical file reviews by incorporating data analytics to measure and monitor adherence to regulatory
- Provide advisory and consultative services on claims file management, claims process effectiveness, risk management and
- Conduct root cause analysis and implement solutions in partnership with Claims, Actuarial, Risk, IT, Legal & Compliance,
- Foster awareness of the company's policies and procedures through regular communication, training and employee engagement
- Monitor emerging best practices in risk management, audit and controls to improveEconomical's ability to identify, assess,
What do you bring to the role?
- 10+ years of experience in P&C claims handling either as a leader or Claims Technical Specialist
- Experience in/strong exposure to: audit, risk management, regulatory compliance, processes and controls
- Strong understanding of business operations and related legislative, regulatory, and internal policy and procedure requirements
- Excellent analytical, written and verbal communication skills
- Ability to build strong relationships externally and internally with all levels to help foster a positive compliance culture
- Proficient in Microsoft Excel, Power Point and Word
- Strong organizational, planning skills and critical problemsolving skills
What's in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with companymatched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It's better here — but don't take our word for it.
Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
LI-Hybrid
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