Customer Service Representative - Mississauga, Canada - SE Health

SE Health

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are currently hiring a Customer Service Representative, Hybrid*****: Working hybrid until further notice out of our Service Delivery Centre based in Mississauga, this position will be responsible for the efficient and effective coordination of client care.

_ Here are many reasons why you will want to bring your talent to our team:_

You will be part of a distinguished Canadian, notforprofit organization with a century of experience
You will experience opportunities to use many of your skills and expand your knowledge
Ongoing opportunities for continuing education, training and professional development
Total Rewards program which includes group benefits, and pension plan
Education bursaries
Extensive paid orientation and preceptorship program
Tuition Assistance Program
WorkPerks, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.

RESPONSIBILITIES:

Provide schedule planning support to health care team
Appropriately schedule staff to ensure continuity of care in the provision of service delivery
Update and maintain an electronic client database
File and maintain client records
Perform data entry of all relevant client, employee and billing information
Respond to all caller inquiries with efficiency and appropriate urgency
Provide support to billing activities
Generate and distribute various scheduling and billing reports
Investigate and follow up in errors/discrepancies in services ordered or provided.
Other office administrative duties as assigned.

REQUIREMENTS:

Must have a quiet confidential space to work from
Must have access to the internet and a computer
Intermediate data entry/keyboarding skills
Experience using a PC database
Intermediate reading comprehension and excellent verbal communication skills
Demonstrated customer service skills and problem solving
Adaptability and the ability to deal with tight deadlines
An ability to work independently
An ability to prioritize, multitask and deal with competing priorities
Good personal organizational skills
Courses in medical administration or health care training are preferred
Experience working for a community health provider is preferred
Related work experience and a familiarity with community health care services is preferred
Basic computer skills in MS Word and MS Excel are preferred

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada.

We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing.

We are always inspired to make a difference.

As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing.

We're a great place to work, and we hope you'll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health,
SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.