Servicing Analyst - Toronto, Canada - BMO Financial Group

BMO Financial Group
BMO Financial Group
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
250 Yonge Street Toronto Ontario,M5B 2L7


BMO is hiring a Servicing Analyst to join the team.

This role supports BMO UK, the working hours are 6:30 am to 3:00 pm EST.
Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.


  • Assists in processing more complex transactions and customer requests.
  • Addresses customer services issues according to established parameters, escalating as required.
  • Provides advice and guidance to assigned business/group on implementation of solutions.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
  • Investigates and addresses specific customer issues.
  • Organizes work information to ensure accuracy and completeness.
  • Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required.
  • Supports the development of tools and delivery of training focused on delivering business results.
  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
  • Collaborates to execute loan servicing and monitoring requests.
  • Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
  • Executes and manages documentation to ensure that records are maintained in a proper manner.
  • Analyzes data and information to provide insights and recommendations.
  • Collaborates with internal and external stakeholders to deliver on business objectives.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Builds effective relationships with internal/external stakeholders.
  • Focus may be on a business/group.
  • Thinks creatively and proposes new solutions.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works mostly independently.
  • Broader work or accountabilities may be assigned as needed

Qualifications:


  • Typically between 5 years of relevant experience and postsecondary degree in related field of study or an equivalent combination of education and experience.
  • Knowledge and understanding of business unit's products and services, processes and controls
  • Good
  • Understanding of business unit's risk and regulatory requirements
  • Good
.

  • Ability to multitask in a fast paced environment
  • Specialized knowledge from education and/or business experience.
  • Verbal & written communication skills
  • Indepth.
  • Collaboration & team skills
  • Indepth.
  • Analytical and problem solving skills
  • Indepth.


  • Influence skills

  • Indepth.

We're here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.


As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one - for yourself and our customers.

We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.


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