Scheduling Coordinator - London, Canada - Classic Fire + Life Safety Inc.
Description
Summary
The Scheduling Coordinator is motivated, organized and knowledgeable in the field of Mobile Inspection Services Scheduling and Coordination, with a strong technical and time-management focus to support the company's field service operations.
This job description is to be used as a guideline only and may not incorporate all functions of the job.
DETAILED DESCRIPTION
The Scheduling Coordinator is a full-time position responsible for coordinating and scheduling our Field Technician Services
Team and will be responsible for the following tasks:
PRIMARY ACCOUNTABILITIES
- Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections
- Effectively communicate with our field staff, customers, contractors, vendors and external resources on
- Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to
- Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site
- Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
- Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is
- Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire
- Communicate all relevant information concerning next steps and timelines to the customer, AHJ's, contractors
- Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as
- Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and
- Provide our Office Operations Team with appointment information and documentation for job closeouts
- Other duties as assigned
SECONDARY ACCOUNTABILITIES
- Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and
- Work closely with the Scheduling Supervisor, and Service Managers in the mapping our new business
- Work with the Scheduling Supervisor, and Service Managers to address workinprogress reports (weekly)
- Provide Scheduling Status Updates to your supervisor/team (Daily)
- Schedule subcontractors and ensure materials are ready and proper paperwork is completed and received.
- Other duties as assigned
SYSTEMS AND APPLICATIONS
- Scheduling system management and administration
- The understanding and daily use of our ERP (Acumatica), financial systems, appointment systems, scheduling
Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling
accuracy.
- GPS Tracking Software review and administration for efficient and effective routing.
SKILLS AND ATTRIBUTES
- Planning, scheduling, and detailed time management skills are a must
- Organized, Strong attention to details and record keeping focus to ensure division's scheduling needs
- Able to process documentation and understand completeness formatting and consistency requirements
- Keep informed of scheduling system revisions and upgrades
- Good interpersonal skills with department staff and field technicians
- Team Player with strong communication skills through both written and oral
QUALIFICATIONS
- Minimum 2 years' experience in work planning, scheduling, dispatching, and redeployment type roles in service
- Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
- Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset
- Working knowledge of fleet management practices would be considered and asset
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- work planning, scheduling, dispatching, and service industry: 2 years (preferred)
Fire Protection: 1 year (preferred)
Work Location:
In person
Appli
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