Hotel General Manager - Kingston, Canada - DM Lyons Consulting

DM Lyons Consulting

Verified Company

Kingston, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

_Salary - $85-100K/year_

_ Location - Kingston, ON_

Reporting to the Executive Vice-President and COO, the General Manager is responsible to oversee the entire hotel and operational aspects involved on the day to day basis.

The General Manager is responsible to lead the team and ensure the hotel delivers an excellent guest experience and achieves profitability.

Oversee all hotels operations and employees
Hold regular meetings with all department heads/managers
Ensure full compliance of policies and procedures, including brand standards
Lead all projects including sales initiatives, redesigns, customer service and follows HR initiatives
Handling complaints & overlooking service recovery procedures
Work closely with Sales Manager to attract and satisfy new and existing clients
Ensure all meetings held at the property are safely and properly executed
Responsible for preparing & presenting annual budget and marketing plan
Review & managing monthly revenues of the hotel
Approve & verify monthly expenses
Ensure all decisions made are in the best interest of the hotel
Review & understand monthly financial statements
Ensure all property maintenance issues are solved in a timely and cost effect manner
Review daily reports and adjust property action plan accordingly
Ensure proper yield management
Able to procure operating supplies & equipment, along with contracting with thirdparty vendors for essential services & supplies
Coordinate and communicate closely with all department heads/managers
Be accountable for responsibilities of department head
Provide leadership to all hotel employees
Conduct selfaudits to identify problems and continuously improve
Communicate with Head Office and Regional Managers

Skills and qualifications:

Outstanding leadership skills and willing to have handson experience at the hotel
Available to work coverage when needed, including weekends, holidays and nights.

Benefits: