Client Representative Assistant - Canada - Air Canada

Description

Bilingual Customer Relations Representative


Location:
DORVAL,QC,Canada

Montreal, QC, Canada (On-site)


Branch:
Contact Centers

Full-Time
At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression.
As a Customer Relations Representative, your role is about building meaningful connections with our customers.

You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.

Understand the importance of empathy in building long-lasting customer relationships.
Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.
Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services.
Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset.
Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays.
Able to adapt to changes in procedures, policies and regulations.

Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate.

Candidates must speak English and French fluently and must have excellent writing skills in both English and French. Moreover, strong consideration will also be given to candidates fluent in Spanish. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience

Diversity and Inclusion :

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

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