Manager, Claims - Toronto, Canada - Wawanesa Insurance

Wawanesa Insurance
Wawanesa Insurance
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Date:
Jul 14, 2023


Location:
Toronto, ON, CA, M2P-2B7


Company:
Wawanesa Insurance


Job ID:6811


Working Business Language:
English


We're proud to give our employees the flexibility to choose how and where they want to work. In this role, you will decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both; however, you must live within a commutable distance to the Ontario Regional office, located in North York Yonge St, and able to travel by ground as much as necessary.


We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.


Job Overview:


The Claims Manager - Property contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team focusing on the achievement of departmental, regional and corporate key business goals and customer service standards.


Responsibilities:


  • Provide exceptional customer service
  • Provide leadership, mentorship and development to the claims team
  • Ensure efficient and effective performance of staff to ensure claim service levels and customer service
  • Identify and addresses training and developmental needs within the department
  • Provide direction on complex files
  • Work with Human Resources to ensure staff vacancies are filled
  • Ensure compliance with corporate reporting standards
  • Execute annual review of claims files for quality and service
  • Conduct employee performance management and salary review process
  • Submit annual department budget and monitor variances
  • Maintain positive relationships with local industry and regulatory bodies
  • Remain uptodate with changes to legislation and trends in the insurance industry
  • Performs other duties as assigned

Qualifications:


  • 10+ years Property and Casualty industry experience, including 2+ years of people management experience
  • College Diploma or University Degree (experience may substitute for education)
  • Chartered Insurance Professional Designation (or equivalent Property and Casualty industry designation) and a desire to continue relevant industry
  • Effective customer service skills including empathy and concern for our customers
  • Excellent communication skills, both written and oral
  • Excellent investigative and analytical skills
  • Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
  • Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
  • Ability to coach, guide, and positively motivate employees
  • Exceptional advanced negotiation skills
LI-Hybrid


Wawanesa is proud to be one of Manitoba's Top Employers
for 2023 recognizing that we are an exceptional place to work


Wawanesa provides its employees with a
respectful,
challenging and
rewarding environment where they can maximize their potential while contributing to the company's goals.

Our full-time permanent employees are provided with
highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan).

Wawanesa provides a
stable environment for its employees in today's challenging markets.
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