Quality Assurance Officer - Toronto, Canada - Fred Victor
Description
INTERNAL/EXTERNAL
Job Title:
Quality Assurance Officer, 24-HR Services
Type:
Full-Time, Non-Bargaining Unit, 18-Month Contract
Number of positions:1
Hours:37.5 hours per week
Rate:
$77, ,563.50 per year
Supervisor:
Director, 24-HR Services
Posting Date:
February 23, 2023
Application Deadline:
March 9, 2023
Location: 800 Bay Street, Toronto
Why Fred Victor?
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in
Toronto. Our mission is to improve the health, income and housing stability of people experiencing
poverty and homelessness. We are
committed to ending chronic homelessness. This is an ambitious
and bold goal but we believe, achievable.
The 24-HR services department serves a diverse homeless community, including people who are 18+ years
of age, men, women, couples, trans people and homeless people with pets. The Quality Assurance Officer
will provide support to the SSU unit, including the unit's director to meet service quality standards and
outcomes set by the funder and by the agency.
The SSU unit is comprised of the following sites:
Bethlehem
United Shelter, Women's Hostel, Mary Sheffield House, Transition 2 Housing, Women's 24-HR DI,
Overnight Respite, 24-HR Respite and the Edward Hotel Temporary Shelter***
Does this sound like work you want to be a part of?
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and
a chance to make a difference. With over 60 programs and services and more than 21 sites, there are
lots of opportunities to grow your career with us. Many members of the management team started in
relief and front-line roles.
What You Will Do:
- Assess and monitor the implementation of the 24HR services unit case management and Housing
- Utilizing various tools assess quality of service and clients' and staff satisfaction
- Create an improvement plan for service delivery to meet the current trends in the homeless sector
- Coordinate case management meetings, including clinical supervision for staff teams
- Monitor data collection linked to set metrics/goals
- Ensure admin support to sites is consistent and efficient
- In coordination with Director and Assistant Director, monitor and guide the work of the IPAC and
- Ensure current site practices are in line with Shelter Standards and FV's policies
- In coordination with the site management, organize, identify and facilitate 24HR services staff
- Participate, review and submit funder report and statistical information
- Prepare and gather information for external presentations to profile service innovation
- Develop and maintain effective relationships with partner agencies, the Police, the neighborhood,
- Represent the organization externally in forums related to funding, program development,
- Assist director with projects as required
- Carry out other duties as assigned by the Director
What You Bring to the Team (Qualifications)
- 35 years of experience managing 24hour services
- Experience with file audits, case management models and staff training
- Experience providing individual support for people who are homeless and living in poverty who
- proven skills in advocacy, crisis intervention and prevention, conflict resolution and negotiation
- Knowledge of Toronto Shelter Standards, 24HR Drop-In Standards, Occupational Health and
- highly developed written and oral communication skills
- direct experience in preparing and monitoring budgets and writing reports
- developed interpersonal skills to facilitate effective, productive and appropriate relationships with
client group, external agencies, FVC staff and partner agencies
What Sets You Apart
- Your ability to assess and monitor implementation of case management and Housing First service
- Experience with monitoring and collection of data related to metrics/goals
- Ability to create an enhancement plan for service delivery to meet the current trends in the
- Diligence with coordinating case management meetings including clinical supervision for staff
- Knowledge and experience with Shelter Standards
- Ability to organize, identify and facilitate 24HR services staff training and professional
- Participation and review of funder reports and statistical information
- Experience with effective relationships with partner agencies, the Police, the neighborhood,
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