Administrative Support Iv - Edmonton, Canada - Alberta Health Services

Alberta Health Services

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity:

Reporting to the Manager, Central Access, this position is responsible for providing centralized administrative, public facing client services on behalf of AHS departments and external agencies, including, but not limited to: Public Health, Child and Youth Health, and Chronic Disease Management.

The services provided by Central Access includes centralized intake into specialty referral programs for patients with chronic conditions. Reviews referrals and registration forms for content completeness, accuracy and criteria required to process. Return incomplete forms with direction for completion. Flags urgency for referrals to medical specialists and consults with Nurse Triage on action. Documents all referrals on electronic client record. Completes intake interviews with callers to collect required intake information and to determine program eligibility. Schedules appointments with clients.

Provides general information to the public and health care providers about clinics and programs, and detailed explanations about the programs and/or services the client is attending.

Selects and electronically generates letter to patients/families that confirms appointment location, date, duration, time. Selects and electronically generates confirmation letters to physicians for each patient referred. Maintains an effective workflow throughout the Team and across multiple staff members (e.g. Receipt of referrals, data entry, creation of scheduled callbacks and booking or registration of clients), in accordance with Central Access standards.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support IV
Union: AUPE GSS
Unit and Program: Health Link, Central Booking
Primary Location: Plaza 124 Building
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.

00

Posting End Date: 22-JUN-2023

Temporary Employee Class: Temp F/T Benefits

Date Available: 14-AUG-2023

Temporary End Date: 08-SEP-2024

Hours per Shift: 7.75
Length of Shift in weeks: 12
Shifts per cycle: 60
Shift Pattern: Days
Days Off: As Per Rotation
Minimum Salary: $26.07
Maximum Salary: $31.68
Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Preferred Qualifications:

Possess strong interpersonal, decision-making, and communication skills. Contact centre experience is and asset. Customer service, particularly telephone-based experience. Dedicated to quality improvement. Demonstrated ability to work in a team setting.