Customer Service Trainer - Vaughan, Canada - International Credit Experts Inc.

International Credit Experts Inc.

Verified Company

Vaughan, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you
creative,
engaging and a
continuous learner?

We are a leading customer care contact center offering total customer care solutions for renowned clients in the energy and auto sectors across North America.

We are looking to hire a Customer Service Trainer to join our growing team. If you're looking for a new exciting challenge and growth opportunities with a great team, this is the place for you

Core Competencies

Time Management
Creative and Innovative Thinking
Development and Continual Learning
Problem Solving
Accountability and Dependability
Decision making and Judgement
Ethics and Integrity
Planning and Organizing
Coaching and Mentoring
Communication
Energetic
Team Work

Job Duties

Own training delivery and training materials/aids
Gather and analyze information to design, develop, and deliver new training programs (new potential clients)
Implement client specific training programs regarding product knowledge, customer service skills, roleplaying and phone skills (client specific, customer service etc.).
Present course material to employees through classroom training, oneonone coaching, group training, using PCs, instructional videos and written materials.
Assessing the skill level, performance, and competence of each learner
Conduct validation activities, tests and formal training plan reviews or updates, as applicable; make recommendations based on results (to management)
Promote and advocate the concepts of peak performance and selfimprovement across the organization
Review all tests, paperwork provided to the new hires and provide feedback
Keep track and report any incidents that may happen during the training duration
Generate positive attitudes and high morale in employees by nurturing a culture of cooperation and the enthusiasm

Requirements:

Training experience (12 years preferred)
Customer Service Experience (34 years preferred)
Experience assessing training needs, creating training material (preferred)
Excellent at creating high quality presentations using diffeent technologies (e.g. Excel, Microsoft PowerPoint etc.)
Advanced written and oral communication skills, with the ability to communicate with individuals at all levels of learning
Demonstrated ability to train, coach, evaluate, and improve others
Able to customfit training materials around individual needs
Excellent listening, observing, and questioning skills
Motivated, energetic, goaloriented, and positive outlook critical
Strong customer service mindset, time management, prioritization, problemsolving and attention to detail

Benefits:

Competitive compensation based on work experience/performance
Great medical post probation
Yearly Performance Review
Abundant growth opportunities to be training supervisor or manager
Free parking
Excellent location well connected to highways and with access to public transport