Central Intake Clerk - Penetanguishene, Canada - Waypoint Centre for Mental Health Care

Waypoint Centre for Mental Health Care

Verified Company

Penetanguishene, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:

Central Intake Clerk (NSM SGS)

Job Class:

Administrative Assistant 1

Dept/Program:

Specialized Geriatric Services

Rate of Pay:

- $24.34-$27.26 per hour

Employment Type:

Full Time

Duration:

Permanent

Employee Group:

OPSEU

Posting Type:

Open

Posting Date:

May 31, 2023

Number:

Work Schedule:

hours weekly as per schedule

Hybrid Eligible:

The North Simcoe Muskoka Specialized Geriatric Services (NSM SGS) Program is currently seeking a Full Time Central Intake Clerk.

The purpose of this position is to provide clerical services to the North Simcoe Muskoka Specialized Geriatric Services program Central Intake & Triage Department including:

referral management; supporting communication between SGS clinicians and referral sources/primary care practitioners; and scheduling virtual appointments for NSM SGS affiliated physician specialists.

Please note:
This position is located in the regional office of the NSM SGS program in Barrie.
***
Key Accountabilities:

Acts as clerical support for the Central Intake and Triage program within the North Simcoe Muskoka Specialized Geriatric Services; able to coordinate resources, services and client intake for a number of clinical services and projects within SGS.
Ensure accurate registration of clients to SGS service. Assigning clients to location in Community Wide Scheduling and/or obtaining additional referral information.
Redirecting referrals to collaborating partners and providing support for circle of care communication.
Arranging/coordinating client physician appointments and preparing/assembling necessary documents.
Ensures filing and integrity of client paper records: quality assurance for uploading into electronic health record and destruction in accordance with Waypoint policy.
Coordination of telephone calls including answering inquiries from outside agencies, community partners, physicians and other sources.
Monitors census information and quality assurance program for registration process. Contributes to the registration process by obtaining client information, ensuring accuracy and conformance with standards/legislation of all information obtained.

Requirements/Qualifications:

Post

- secondary education (diploma or certificate courses) in Medical Office Administration.

Recent and related clerical experience in a fastpaced office environment within a multiservice regional program.
Demonstrated knowledge and experience with various

Electronic Health Records:
registration and scheduling processes and clinical information guidelines.

Knowledge and experience with relevant legislation and policies, e.g. the Mental Health Act, Health Care Consent and Substitute Decisions and Personal Health Information Protection Acts and Criminal Code of Canada to ensure compliance when preparing and checking forms and when releasing information
Experience working with and maintaining confidential information.
Experience with Word processing equipment and software packages (Microsoft Office suite)
Experience with OTN scheduling and ability to coach clients in attending virtual visits.
Results oriented work ethic to undertake tasks needed to accomplish work objectives and deliver quality, consistent and timely results.
Ability to follow multistep, complex work processes.
Teamwork and interpersonal skills in order to work within a multidisciplinary team.
Proven written and verbal communication skills and customer service orientation in order to deliver a high level of customer satisfaction in the delivery of services to internal and external customers.
Proven ability to adapt readily to change
Models and promotes core ethical practice, Waypoint Values (Caring, Respect, Accountability, Innovation), and reflects an optimistic and positive attitude
Preference for proficiency in French/English language
You must meet the requirements of our COVID19 Immunization Policy by providing proof of full vaccination, or a request and receipt of an accommodation under the Ontario Human Rights Code, including a medical exemption

How do I apply?
We are committed to fostering an inclusive, accessible work environment, where all employees feel valued and respected. Waypoint offers accommodation for applicants with disabilities as part of our recruitment process. If you are contacted to arrange an interview or testing, please advise us if you require an accommodation.

All applicants are thanked for their interest in this position, however, due to high volumes only those selected for an interview will be contacted.