Client Service Facilitator - Toronto, Canada - Holland Bloorview Kids Rehabilitation Hospital

Holland Bloorview Kids Rehabilitation Hospital
Holland Bloorview Kids Rehabilitation Hospital
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Summary
The Client Service Facilitator is a member of the Appointment Services team. This team is responsible for processing referrals, scheduling clinical appointments, registering clients and maintaining accurate health records.


This job posting is for two Full-Time 1.0 FTE positions - one is a permanent role, and the other position is a temporary contract expected to be 18 months in length.


Key Responsibilities:

These responsibilities are reflective of the job functions of the entire team.

Individuals on the team typically will be trained in all functions, but have a primary responsibility from within the below sub functions.


  • Referral Management:
  • Review and process internal and external referrals
  • Enter referral data / waitlist information into Meditech Information System
  • Oversee and monitor referral process from receipt of referral to first booked appointment
  • Send out acknowledgement letters to parents/clients/guardians and referring physicians
  • Registration:
  • Greet, register and provide directions to clients attending onsite appointments
  • Register clients attending after hours or offsite appointments
  • Verify and update client information in the electronic record
  • Scheduling
  • Schedule new, cancelled, rebooked and follow up appointments in Meditech Information System
  • Respond to all inquiries related to client appointments, both in person and on the telephone
  • Maintain ongoing communication with clinical teams and clients / families regarding coordination of appointments
  • Prepare acceptance letters/ information packages for parents/clients/guardians

In addition:

  • Conduct quality assurance audits
  • Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices
  • Other duties as assigned
Hours of work are 7.5 hours per day within business hours of 8:00am-4:30pm as required [e.g.

8:30-4:30pm].


Qualifications

  • Community College diploma
  • Medical Office Administration preferred
  • Previous Meditech software scheduling experience an asset
  • Minimum two years administrative or scheduling experience in a health care environment
  • Superior verbal, written and listening communication skills
  • Excellent coordination and timemanagement skills
  • Tact, diplomacy, a professional demeanor and willingness to assist others
  • Discretion with regards to security and confidentiality of information
  • Strong problem solving, customer relations, telephone etiquette and organizational skills
  • Ability to work in an area with a high volume of work, frequent interruptions & noise
  • Strong verbal and written communication skills
  • Demonstrated ability to work effectively in both a team environment & independently
  • Willingness to work collaboratively with others
  • Proficient keyboarding skills, minimum of 55 words per minute
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